topic @CS_Agent in Get Support

@CS_Agent

Taran — Fri, 04 Nov 2022 00:49:48 GMT

Hi there,

I've been trying to get an add-on to cover me for my trip to the US. I leave tomorrow and would like to get it set up before I go. I hope someone can help me. I tried sending this as a direct message but it wouldn't send to the @CS_Agent address for some reason.

Re: @CS_Agent

softech — Fri, 04 Nov 2022 00:52:02 GMT

@Taran did you message them here? what error you got?

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: @CS_Agent

Taran — Fri, 04 Nov 2022 00:59:54 GMT

Thanks so much! The link worked for me. I was trying to input the CS Agent address by hand and it wouldn't take it. I really appreciate your help.

Re: @CS_Agent

darlicious — Fri, 04 Nov 2022 01:02:06 GMT

@Taran

Do you know your 4 digit account pin #? If so you can add funds and purchase US Roaming add ons thru 611. Otherwise try sending a private message again using the link in this post.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Get-Support-Contact-Customer-Support/m-p/821771#M550981