topic Re: can't access account in Get Support

can't access account

edwinpickard — Thu, 03 Nov 2022 21:38:23 GMT

HELP PLEASE!!!!

I forgot to update my credit card info and when the November payment failed they closed my account and froze me out. I can't phone anyone. I need to give someone my new credit info and be able to access my account again

Re: can't access account

dabr — Thu, 03 Nov 2022 21:42:01 GMT

@edwinpickard Unfortunately, there's an ongoing issue with the login today and PM is in the process of fixing it, here's the announcement from management: https://productioncommunity.publicmobile.ca/t5/Announcements/OPEN-ISSUE-Systems-Outage-Update/td-p/898243

For now you can purchase a voucher from SDM, London Drugs, 7/11 or Shell and load the funds by dialing 611 on your phone or from recharge.com who will email the voucher PIN for a fee.

Re: can't access account

Yummy — Thu, 03 Nov 2022 21:42:13 GMT

Your account is Not closed! It is just suspended due to no pay.

Unfortunately Nobody can log in through web site due to issues PM has since today's morning.

Try if possible, to purchase voucher and add funds and restart service calling 611 (if it works).

Re: can't access account

BKNS27 — Thu, 03 Nov 2022 21:42:27 GMT

@edwinpickard

The website has been down for maintenance and no ETA.

You can purchase a voucher at your local Telus/Koodo store or at these locations if you need service right away:

But not Walmart.

Re: can't access account

Yummy — Thu, 03 Nov 2022 21:48:11 GMT

@BKNS27 wrote:
@edwinpickard
The website has been down for maintenance and no ETA.

Why are you calling site failure - 'maintenance'? This is site crash and PM is working hard to fix it since early morning.

It clearly says on Announcement on first Community page. Don't sugarcoat major issue.

Re: can't access account

darlicious — Thu, 03 Nov 2022 22:00:18 GMT

@edwinpickard

Here is some additional info on alternative payments to your credit card.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594

Re: can't access account

darlicious — Thu, 03 Nov 2022 22:04:06 GMT

@BKNS27

Walmart is YMMV. I suggest calling one's local Walmart to confirm if they still sell pm vouchers. Since the cell phone counter in Walmart are contracted out each one has the option to decide whether or not to continue offering the sale of pm vouchers.

Re: can't access account

BKNS27 — Thu, 03 Nov 2022 22:12:13 GMT

@Yummy

LoL it’s like another Rogers problem.

Re: can't access account

BKNS27 — Thu, 03 Nov 2022 22:14:02 GMT

@darlicious

Good point in calling first to see if they carry vouchers.

Re: can't access account

Yummy — Thu, 03 Nov 2022 22:18:25 GMT

@BKNS27 wrote:
@Yummy
LoL it’s like another Rogers problem.

Yes, it looks like. But it just shows how much we become dependent on technology. I am sure 80% of people will go into cardiac arrest if you take phones and social network from them. Without Internet - 95%.

Fortunately my pigeon carriers are well taken care of and I can stay in touch with the world without any issues. LOL!