topic Re: Ugh...Plan isnt working after reinstating it.. in Get Support

Ugh...Plan isnt working after reinstating it..

Diggin4Pike — Tue, 04 Jan 2022 19:49:27 GMT

I cant make a call...says i have no calling plan..cant text..cant do anything....Im in a panic..i need this fixed ...

Re: Ugh...Plan isnt working after reinstating it..

Taekgun — Fri, 27 Oct 2017 13:06:05 GMT

What do you exactly mean by "reinstating"? Was your account suspended and you made a payment to reactivate?

We need a bit more info before given direction on what to do to solve your issue.

You may need the help of a moderator to get your account sorted out.

Send a private message to @Moderator_Team, include your following info:
- account number
- phone number
- a brief description of what has happened

…and they will be able to look into it for you.
Click the link for an explanation on how to private message the moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

Re: Ugh...Plan isnt working after reinstating it..

mimmo — Fri, 27 Oct 2017 13:07:53 GMT

Contact the Moderator_Team by clicking here.

In your message include:
- account email address
- PM phone number
- explanation of what is happening or a link to this thread

Re: Ugh...Plan isnt working after reinstating it..

pakmode — Fri, 27 Oct 2017 15:02:40 GMT

Hopefully the IT team at Telus/PM get these backend issues resolved soon.

It's been a total PITA since last weekend.

Re: Ugh...Plan isnt working after reinstating it..

Mana — Fri, 27 Oct 2017 16:29:46 GMT

This is probably related to renewal or auto-pay at renewal not working issue.

Please contact the mods as suggested by others above.

This seems like a common issue and seems to be occurring more frequently and seems to be effecting more people.

Since PM is an all-inclusive online serivce, they should really seriously look into fixing this as a high priority.

Not fixing it cause customers frustration and complains as well as moderator time to fix this manually which is inefficient.

Re: Ugh...Plan isnt working after reinstating it..

Diggin4Pike — Fri, 27 Oct 2017 19:24:35 GMT

Thankyou for the replies...its been 10hrs and still not working...of all days for there service to crash on me it had to be the day of a large family funeral ...having no contact by text or call is beyond frustrating...ive promoted public mobile since day one when they were unknown to anyone outside pickering Scarb. Area...im so dissapointed today...

Re: Ugh...Plan isnt working after reinstating it..

Mana — Fri, 27 Oct 2017 19:28:06 GMT

@Diggin4Pike sorry to hear about your troubles.

Have you contacted the mods?

What did they say?