topic Re: response@ccts-cprst.ca in Get Support

System error. Please try again.

Nerminr — Thu, 03 Nov 2022 16:20:37 GMT

I am unable to sign in. My account needs to be topped up. Perfect example of how unrealiable our services really are, when in dier need.

How do we prevent such a crucial event to never happen again?

Thank you.

Re: System error. Please try again.

JK8 — Thu, 03 Nov 2022 16:25:10 GMT

@Nerminr

Fyi,

https://productioncommunity.publicmobile.ca/t5/Announcements/OPEN-ISSUE-Website-Outage/td-p/898243

Re: System error. Please try again.

dust2dust — Thu, 03 Nov 2022 16:28:54 GMT

Buy a voucher online or in stores and use 611 to enter it. Your account will reactivate. Assuming of course that with the system being down that entering vouchers will in fact restart the account.

Re: System error. Please try again.

Nerminr — Thu, 03 Nov 2022 16:29:13 GMT

Do you know of any other cell phone providers here in Canada that are reliable? Thank you

Re: System error. Please try again.

Nerminr — Thu, 03 Nov 2022 16:30:27 GMT

Will i lose all my loyalty and what not?

Re: System error. Please try again.

softech — Thu, 03 Nov 2022 16:31:03 GMT

@Nerminr wrote:
Do you know of any other cell phone providers here in Canada that are reliable? Thank you

@Nerminr honest, everyone has some problem here or there, just whether it affects you and whether it hits you on the worst time

🙂

Re: System error. Please try again.

BKNS27 — Thu, 03 Nov 2022 16:31:34 GMT

@Nerminr

You can dial 611 and pay with your CC on file or pay with a voucher.

Re: System error. Please try again.

dust2dust — Thu, 03 Nov 2022 16:32:41 GMT

No technical service will be 100% reliable all the time. Get serious. The country was brought down by Rogers earlier this year. Stuff happens.

What matters is that the service works. Mine is. Maybe go to recharge.com and buy a voucher and call 611 and see if it reactivates the services. Report back your experience.

Re: System error. Please try again.

JK8 — Thu, 03 Nov 2022 16:33:23 GMT

@Nerminr

Being here for the last couple of years I have come accustomed to the bugs in the system. I see it as a trade off between having a cheap plan. Plus the rewards help to reduce your cost. If you need something more reliable then you need to pay more for a tier 1 company.

Re: System error. Please try again.

Yummy — Thu, 03 Nov 2022 16:36:04 GMT

Nobody can. PM provided announcement. If you have to pay renewal try to get voucher and then call 611.

Re: System error. Please try again.

hTideGnow — Thu, 03 Nov 2022 16:39:21 GMT

HI @Nerminr to prevent it, don't wait to top up till last day. Anything can happen, it can be your credit card, can be PM

For a perfect provider, there is no such thing. Even Rogers has a major national outage couple months ago. Telus has a major one to the West last year.

I think, always have a backup plan. Have some VoIP app just in case the phone, mobile data is down. Manually pay couple days earlier

Re: System error. Please try again.

computergeek541 — Thu, 03 Nov 2022 16:41:45 GMT

thread clean up

Vouchers.....

Nerminr — Thu, 03 Nov 2022 17:07:03 GMT

Will i loss all my loyalty and what not if i pay via voucher?

What rewards will I be missing out on by having to resort to pay via vocher?

Will public mobile compensate for the inconvience?

Thank you.

Re: Vouchers.....

softech — Thu, 03 Nov 2022 17:09:08 GMT

@Nerminr You won't loss anything for using voucher, it is still just a method of payment

Assuming you are on the old rewards, as long as you have Enabled Autopay, you will get the $2 Autopay discount even you manually load the voucher

Re: Vouchers.....

Yummy — Thu, 03 Nov 2022 17:09:39 GMT

There is NO compensation from PM for anything. Unless you bought USA add-on and it did not work at all (maybe).

You will not lose your loyalty reward no matter how do you pay. Your loyalty is related to being PM customer not how do you pay for service.

Re: Vouchers.....

Nerminr — Thu, 03 Nov 2022 17:13:22 GMT

What about the autopay rewards? I normally would be saving $2 i think just for that alone.

Due to the "crash" i am unable to renew my payment.

Re: Vouchers.....

dust2dust — Thu, 03 Nov 2022 17:19:13 GMT

Call 611 and listen to your balance. If your account did not renew for lack of payment then the rewards will already be in. If your services are still working then the rewards will pay in at the renewal and the system will take the renewal amount out of the balance. The autopay card can even be an empty credit card gift card and you can use vouchers and still get the autopay reward. All the other rewards you get will also pay in.

Re: Vouchers.....

softech — Thu, 03 Nov 2022 17:41:31 GMT

@Nerminr wrote:
What about the autopay rewards? I normally would be saving $2 i think just for that alone.
Due to the "crash" i am unable to renew my payment.

@Nerminr no worry about autopay rewards, you will still get it as long as it is enabled.

Many members here are doing this, have a credit card setup with Autopay enabled, but manually top up using different means and they are still earning the $2 rewards

Re: Vouchers.....

Yummy — Thu, 03 Nov 2022 17:42:08 GMT

@Nerminr wrote:
What about the autopay rewards? I normally would be saving $2 i think just for that alone.
Due to the "crash" i am unable to renew my payment.

Keep your credit card on file. Remove autopay so PM will not charge your card. Pay by voucher. You will keep autopay reward since card is on file.

Re: Vouchers.....

Nerminr — Thu, 03 Nov 2022 17:43:31 GMT

How though? I am still umable to sign in and public mobile wont help me.