topic Re: Logging in in Get Support

Logging in

golfguy — Thu, 03 Nov 2022 15:47:54 GMT

How is it that every time I try to log in to my account my information is always wrong then they send me a code and when I put that in it’s wrong

Re: Logging in

dust2dust — Thu, 03 Nov 2022 15:48:53 GMT

The system is under maintenance at the moment. They're aware of it.

Re: Logging in

softech — Thu, 03 Nov 2022 15:52:36 GMT

@golfguy either you are "lucky" or the site really have lots of problem 🙂

current issue:

https://productioncommunity.publicmobile.ca/t5/Announcements/OPEN-ISSUE-Website-Outage/td-p/898243

When the issue is resolved later today, please use Incognito mode to login My Account, it will give you less trouble.

Re: Logging in

golfguy — Thu, 03 Nov 2022 15:53:48 GMT

Thanks

Re: Logging in

golfguy — Thu, 03 Nov 2022 15:55:18 GMT

But this happens every time not just today

Re: Logging in

dust2dust — Thu, 03 Nov 2022 16:00:07 GMT

There have been a lot of downtimes since the new system rolled out. I guess the times that you have wanted to log in have coincided with those downtimes. It has been an appallingly bad, embarrassing roll out. Mostly centred around how old information is being delivered to the browser from the server thereby confusing people as to what is actually going on and causing them to make unknowingly wrong decisions based on the information provided.

Just terrible.

Re: Logging in

Nerminr — Thu, 03 Nov 2022 16:23:50 GMT

Leave it up to pubic mobile to leave you in the dark in desperate times. Any other cell phone providers that are actually reliable? Thank you

Re: Logging in

Nerminr — Thu, 03 Nov 2022 16:24:13 GMT

Are there any other cell phone providers just in case? Lol

Re: Logging in

Nerminr — Thu, 03 Nov 2022 16:26:31 GMT

When the issue is resolved later.. another reason to leave. Are there any other good reilable services out there? Ty.