topic Signing into PM down in Get Support

Signing into PM down

mixim10 — Thu, 03 Nov 2022 11:31:43 GMT

Looks like signing into PM to access your account is down.
I've tried a few accounts this morning and I can't access any of our family accounts.

Anyone else having these issues?

Re: Signing into PM down

computergeek541 — Thu, 03 Nov 2022 11:33:16 GMT

I got that error a few times but was able to get in just now. I would try later.

Re: Signing into PM down

mixim10 — Thu, 03 Nov 2022 11:34:02 GMT

Thanks, I will try a little later

Re: Signing into PM down

softech — Thu, 03 Nov 2022 11:56:15 GMT

site is kinda up now, but it takes really long of me to login. Even after logged in, it take a lot longer for it to "spin" and show the usage and other info.

Re: Signing into PM down

mixim10 — Thu, 03 Nov 2022 12:41:50 GMT

Everyone must be signing up for this deal 😁

I know I have been heavily trying to get more people to sign up.

Thanks again for checking and confirming that I am not the only one having issues signing in.

Re: Signing into PM down

mikasik — Thu, 03 Nov 2022 12:42:49 GMT

Down for me too

Re: Signing into PM down

Kristowhy — Thu, 03 Nov 2022 12:44:06 GMT

I had same problems but was able to get in a few minutes ago. The telusidentity login portion was extremely slow to start but codes sent were instant. Once into the account the sections took much longer to update/load.

Re: Signing into PM down

mixim10 — Thu, 03 Nov 2022 12:45:25 GMT

I've noticed it times out. The servers are either busy or down for maintenance.

Re: Signing into PM down

Meow — Thu, 03 Nov 2022 13:29:47 GMT

Currently 09:29, log on does not work.

Re: Signing into PM down

softech — Thu, 03 Nov 2022 13:29:45 GMT

I have some luck, I went back, login again and work.. but it was slower than usual

Re: Signing into PM down

mixim10 — Thu, 03 Nov 2022 13:40:07 GMT

Yes, that is what I am getting. But I kept trying and eventually got in.

I switched browsers and it seemed to help (My browser was free of history)

Re: Signing into PM down

softech — Thu, 03 Nov 2022 15:11:50 GMT

confirmed by PM the site is current having issue

https://productioncommunity.publicmobile.ca/t5/Announcements/OPEN-ISSUE-Website-Outage/m-p/898243

Re: Signing into PM down

mixim10 — Thu, 03 Nov 2022 15:33:53 GMT

There's the reason that you are the Mayor 😉