topic Re: Not able to log in to account. System error. in Get Support

Not able to log in to account. System error.

bbdata — Thu, 03 Nov 2022 03:56:27 GMT

I'm having trouble logging into my Public Mobile account.

It's been a long time since I've logged in and it looks like it's a new system on TELUS now?

I am positive the email address and password are correct.

I have even tried to reset the password.

Re: Not able to log in to account. System error.

walker1 — Thu, 03 Nov 2022 04:01:31 GMT

@bbdata

Try using another browser in incognito mode or private mode.

You can also try logging in using another device like computer, laptop or mobile phone.

Re: Not able to log in to account. System error.

JK8 — Thu, 03 Nov 2022 04:04:07 GMT

@bbdata

You might want to try later. I am getting the same error as you with Firefox and with chrome in incognito it logs me in but just an animation trying to load.

Edit: After refreshing page a few times….account page finished loading in chrome

Re: Not able to log in to account. System error.

bbdata — Thu, 03 Nov 2022 04:06:14 GMT

I've tried Chrome and Firefox, both normally and in incognito.

I'll try again tomorrow I suppose. Seems like they are experiencing some issues.

Re: Not able to log in to account. System error.

JK8 — Thu, 03 Nov 2022 04:08:12 GMT

@bbdata

….I logged out and tried to log in again using chrome and it is now giving me the same error.

Re: Not able to log in to account. System error.

walker1 — Thu, 03 Nov 2022 04:10:28 GMT

@bbdata

There's probably maintenance going on with the system right now.

Sometimes it only lasts a short while, though.

Re: Not able to log in to account. System error.

Dragonking187 — Thu, 03 Nov 2022 04:31:23 GMT

I'm having the same issue with system error please try again

Re: Not able to log in to account. System error.

DennyCrane — Thu, 03 Nov 2022 04:39:27 GMT

Same error for me. Try tomorrow, system is probably down for maintenance.

Re: Not able to log in to account. System error.

Tarkann82 — Thu, 03 Nov 2022 05:52:19 GMT

Same pro,same msg . Try tomorrow.

Re: Not able to log in to account. System error.

cellphoneuser1 — Thu, 03 Nov 2022 06:00:11 GMT

@bbdata wrote:
I'm having trouble logging into my Public Mobile account.
It's been a long time since I've logged in and it looks like it's a new system on TELUS now?

I am positive the email address and password are correct.
I have even tried to reset the password.

Log in always fails and shows "System error. Please try again."

I got system error. I tried a few more times and it worked.

Re: Not able to log in to account. System error.

Wesm0nd — Thu, 03 Nov 2022 07:41:36 GMT

Same thing is happening to me right now. Tried from multiple browsers, incognito. Same error "System error. Please try again."

Seems totally broken...
I've tried at least 30 times in the last 40 minutes. No bueno.

URL shows: "https://telusidentity.telus.com/as/<something>/resume/as/authorization.ping"