topic Re: Monthly invoice in Get Support

Monthly invoice

anjanaa75 — Thu, 03 Nov 2022 01:24:37 GMT

Hi, How do I obtain an invoice for my plan? I need to reimburse this with my company. Thanks!@support

Re: Monthly invoice

Outdoorsman — Thu, 03 Nov 2022 01:47:27 GMT

@anjanaa75

Hi to get an official invoice you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: Monthly invoice

softech — Thu, 03 Nov 2022 01:48:02 GMT

@anjanaa75

yes, you can open ticket with PM Support for them to prepare you official invoice. But please note it can take 2 weeks for them to preapre, so, it is better to request couple months at a time

here is a sample of the requested invoice by @AE_Collector

https://productioncommunity.publicmobile.ca/t5/Get-Support/Request-a-Receipt-for-your-Account-Charges-from-Public-Mobile/td-p/484048

To open ticket with PM Support:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Monthly invoice

darlicious — Thu, 03 Nov 2022 07:36:13 GMT

@anjanaa75

Going forward it will be easier if you you manually pay for your upcoming renewal as you will be presented with the option to download your invoice. This is the only time you are given the option and will save you the time and hassle of requesting invoices after the fact from customer support. Here is an axample of what you will recieve....

It will include your name, address, phone number and account #.