topic Re: Official invoice in Get Support

Official invoice

siyuzeng — Wed, 02 Nov 2022 19:48:01 GMT

Hi,I am wondering where can I download official invoice which indicates tax etc.

Re: Official invoice

Outdoorsman — Wed, 02 Nov 2022 19:49:36 GMT

Hi to get an official invoice you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: Official invoice

softech — Wed, 02 Nov 2022 20:00:24 GMT

@siyuzeng Yes, official invoices can be obtained by opening ticket with PM support as advised by @Outdoorsman

Please note that it could be 2 weeks or so before you get it. So, order them couple months at a time if possible, rather than monthly

Re: Official invoice

Meow — Wed, 02 Nov 2022 20:01:24 GMT

Contact agent to issue you one.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Re: Official invoice

mimmo — Wed, 02 Nov 2022 20:17:10 GMT

Another option for future reference is if /when you make a manual payment there is an option to download an invoice but it is only available after payment is made and until the payment window is closed.

Re: Official invoice

darlicious — Wed, 02 Nov 2022 21:00:29 GMT

@siyuzeng

Going forward @mimmo 's suggestion is your easiest solution but as mentioned you are only given that option at the time of payment. You will recieve a similar invoice to the one below.

It will include your name, address, phone number and account #.

@mimmo

Rumors of your demise were greatly exaggerated. Its nice to see you back! 🤗🙃😀

Re: Official invoice

FlutteringBy — Wed, 02 Nov 2022 23:47:07 GMT

Or if you log into your account & click Payments....it has a break down....& a more detailed one if you click View Payment History...

Re: Official invoice

darlicious — Thu, 03 Nov 2022 01:10:07 GMT

@FlutteringBy

The payment history does not include applicable taxes.