topic Re: Where is my order? in Get Support

Where is my order?

Haymakerboy — Tue, 04 Jan 2022 19:49:21 GMT

I ordered my SIM card 5 days ago. I got a confirmation email that says to track my order on your site but no tracking number. I paid for purolator shipping and my address is NOT a PO BOX.

Please help!

Re: Where is my order?

Haymakerboy — Tue, 05 Jul 2016 15:31:48 GMT

I would assume because I paid for purolator service there would be tracking.

Re: Where is my order?

Kalla_A — Tue, 05 Jul 2016 15:54:58 GMT

Hello @Haymakerboy,

I would be happy to look into this for you: could you send me your name, email address and order number by private message?

It is normal if you have yet to receive your SIM card as there was a long weekend, and delivery from Purolator is only done on business days.

Cheers,

Kalla

Re: Where is my order?

Haymakerboy — Tue, 05 Jul 2016 17:37:48 GMT

Not even a confirmation reply?

Re: Where is my order?

tamalkw — Fri, 25 Aug 2017 00:21:26 GMT

Hey I order my sim like two weeks ago and i'm still waiting... HELP! NOWW

Re: Where is my order?

pcurator — Fri, 25 Aug 2017 01:44:34 GMT

It probably got lost. Did you at least get a confirmation email that the sim card was shipped?