topic Re: Changing password in Get Support

Changing password

brandon118661 — Sun, 23 Oct 2022 21:59:53 GMT

I'm trying to login into self serve and when I try to change password to new one it gives error code I need to login to add money to my account

Re: Changing password

computergeek541 — Sun, 23 Oct 2022 22:03:04 GMT

Until you can get the password fixed, funds can be added to your Public Mobile account by dialing 611 (if you have a credit card saved there or if you have a voucher).

As for the password reset, trying doing it using private/incognito mode in your browser.

Re: Changing password

RossN — Sun, 23 Oct 2022 22:04:47 GMT

@brandon118661 hi try clearing your cache and cookies or use a different browser in private or incognito mode reboot your device and try again if problem persists

you need to contact a customer service agent to reset or change your email and password

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply

Re: Changing password

dust2dust — Sun, 23 Oct 2022 22:13:03 GMT

Another method to pay is using the real time payment system in some stores.

If you know your 4 digit account pin you can dial 611 to make a payment. Vouchers in 611 don't need the account pin.

Re: Changing password

Luddite — Wed, 02 Nov 2022 18:51:11 GMT

@brandon118661 Just wondering if this was your situation.

Suspended account

cannot view or update anything in Profile except 2FA; particularly Password
changing credit card is allowed BUT automatically activates Autopay
Rewards can be viewed but not spent
Lost/Stolen and Change SIM not accessible
can view but not edit Account info

SO to regain full acccess one must reactivate first

Re: Changing password

dust2dust — Wed, 02 Nov 2022 18:58:31 GMT

@Luddite- One can use direct urls to get to some of those functions when suspended. Have I tested them then? No. 🙂