topic Re: USA calling in Get Support

USA calling

Marilynjoy — Wed, 02 Nov 2022 17:49:43 GMT

I paid for this and says my minutes are used up. Just bought it . Whats going on? Need this now!!!!

Re: USA calling

dust2dust — Wed, 02 Nov 2022 17:52:21 GMT

Stop yelling. Please review your other thread where some questions and ideas have been provided. We can't help you if you don't help us help you.

Adding - https://productioncommunity.publicmobile.ca/t5/Get-Support/USA-calls/m-p/897859

Re: USA calling

softech — Wed, 02 Nov 2022 17:52:21 GMT

@Marilynjoy wrote:
I paid for this and says my minutes are used up. Just bought it . Whats going on? Need this now!!!!

@Marilynjoy did you pay the US minute add-on? login to My Account using Incognito mode and confirm if you see US Long distance minute add-on there

You might want to reboot your phone once and try again

Also, what area code you are calling?

Re: USA calling

Marilynjoy — Wed, 02 Nov 2022 17:59:27 GMT

area code 760

Re: USA calling

dust2dust — Wed, 02 Nov 2022 18:03:02 GMT

That should be fine. You selected a solution on your other thread. Are you good now?

Re: USA calling

Marilynjoy — Wed, 02 Nov 2022 18:14:57 GMT

Not yelling but frustrated because nothing is working.

Re: USA calling

dust2dust — Wed, 02 Nov 2022 18:20:54 GMT

Fine. But you haven't answered questions (other than area code) so that we can help direct you. Maybe you could provide images of your payment history from here (not credit card). Don't show any personal information.