topic Re: I have the wrong plan in Get Support

I have the wrong plan

Mkalsn — Wed, 02 Nov 2022 17:03:41 GMT

Re: I have the wrong plan

Outdoorsman — Wed, 02 Nov 2022 17:06:50 GMT

@Mkalsn OK a little more info would be nice

Re: I have the wrong plan

BKNS27 — Wed, 02 Nov 2022 17:07:16 GMT

@Mkalsn

What plan did you signup for?

Just signin to your account and change it.

Re: I have the wrong plan

dust2dust — Wed, 02 Nov 2022 17:07:17 GMT

How and why are you on the wrong plan? Can you log in to your account? You can change your plan there. Choose next renewal to save your money.

Re: I have the wrong plan

dabr — Wed, 02 Nov 2022 17:34:22 GMT

@Mkalsn Did you change to the wrong plan by mistake? Are you trying to change to the $40/15GB plan? If you just did the change, then submit a ticket via chatbot and ask customer to switch you over to the correct plan as a gesture of goodwill. It's also a good idea to try to schedule any plan changes to happen at next renewal as PM doesn't prorate for unused days left in the current cycle.

Here's a link to chatbot: https://www.publicmobile.ca/en/on/get-help

@Mkalsn on second thought, I think you should follow softech's advice and schedule the plan change for next renewal instead of contacting support. That way you will only have the wrong plan for this cycle but change to the one you want at next renewal.

Re: I have the wrong plan

Metal1967 — Wed, 02 Nov 2022 17:15:16 GMT

@Mkalsn we could ask you so many questions.. elaborate… then help is available

Re: I have the wrong plan

softech — Wed, 02 Nov 2022 17:17:07 GMT

@Mkalsn if you are existing user just changed plan, login with Incognito mode and check again

If you are new subscriber, PM is a prepaid provider and don't have contact, so you can login to My Account, Plan & add-ons page, pick the plan you want and then schedule it on the next cycle by clicking "Change plan on renewal date"

Re: I have the wrong plan

Meow — Wed, 02 Nov 2022 17:26:41 GMT

Well, then you can change it. Easy to do...

Re: I have the wrong plan

DDM69 — Wed, 02 Nov 2022 19:20:25 GMT

I have the RIGHT plan…