topic Re: How to activate new offer in Get Support

How to activate new offer

LenaSchuschke — Fri, 04 Nov 2022 21:17:21 GMT

How do I activate the 40$ for 15gb offer

Re: How to activate new offer

softech — Wed, 02 Nov 2022 16:26:45 GMT

@LenaSchuschke You can login to My Account and then go to Plan & Add-on page, then go to 4G tab and pick the new $40 - 15GB plan. Or direct link here: https://selfserve.publicmobile.ca/en/account/plan/change-plan

you can click Change Plan Now. But please note that PM will charge you the new amount now and start the new plan. Unused days of the current cycle will be forfeited, no partial refunds

Re: How to activate new offer

dust2dust — Wed, 02 Nov 2022 16:31:46 GMT

I always fail to understand this threat. YOU "can't figure this out", YOU threaten to leave. ??? None of this is rocket science. We're here to help.

Re: How to activate new offer

LenaSchuschke — Wed, 02 Nov 2022 16:40:55 GMT

The whole dealing with public mobile has unfortunately been very time consuming and frustrating. Thanks for your help!

Re: How to activate new offer

softech — Wed, 02 Nov 2022 17:53:18 GMT

@LenaSchuschke I am not sure about the time consuming part. In your case with a plan change, it is a very easy step logging in My Account at your convenience. But it is true that there is a bit of wait sometimes for PM to respond on ticket, but at least I am not tie to the annoying music on the phone waiting

Let is know if you are all good with the change plan steps 🙂

Re: How to activate new offer

dust2dust — Wed, 02 Nov 2022 16:43:55 GMT

You're at the right place for help. It's an entirely online model here. And actual account support is all typing. We are customers like you trying to help our fellow customers. We can often figure out the problem better and faster than the support people.