topic Re: Help, I don't want to upgrade my plan in Get Support

Help, I don't want to upgrade my plan

kateyyj — Wed, 02 Nov 2022 02:58:47 GMT

Received public mobile SMS text about promotion changing to another $40 plan.I swear I didn't say yes. But tonight I saw there was a "yes",and saying my plan will be upgraded on the renewal. What do I do?

This seems sneaky, I was not interested at all, how did I text back "yes". Any one has similar things happen to you? thank you

Re: Help, I don't want to upgrade my plan

darlicious — Wed, 02 Nov 2022 03:04:16 GMT

@kateyyj

Does the YES appear below the text message in white (edit: colour)? Or have you logged into your account and there is a scheduled plan change on next renewal showing on your account? Nevertheless just click on "cancel plan change."

Edit:

Like this?

Re: Help, I don't want to upgrade my plan

kateyyj — Wed, 02 Nov 2022 03:12:02 GMT

It's blue , I just logged in there is no

scheduled change there, panicking. Thx

Re: Help, I don't want to upgrade my plan

darlicious — Wed, 02 Nov 2022 03:14:25 GMT

@kateyyj

Weird. Try logging in again but clear your browser cache and use secret/incognito mode as you might be seeing the cached version of your account. Best to double check.

Re: Help, I don't want to upgrade my plan

dust2dust — Wed, 02 Nov 2022 03:37:12 GMT

@darlicious- That's what one account got. I did not tap it. I did not reply. No plan change.

Re: Help, I don't want to upgrade my plan

darlicious — Wed, 02 Nov 2022 03:56:48 GMT

@dust2dust

Thanks for confirmation....as in another thread if we didn't have all of these glitches.....

Re: Help, I don't want to upgrade my plan

kateyyj — Wed, 02 Nov 2022 12:00:58 GMT

how to use secrect mode? thx

Re: Help, I don't want to upgrade my plan

darlicious — Wed, 02 Nov 2022 12:06:15 GMT

@kateyyj

If you are using Google Chrome go up to the 3 dots at the top right corner of your screen and click on it. In the pop up box you should see near or at the top "new incognito mode". Click on it and a new window will open up in dark mode. Search public mobile login on that page.

Re: Help, I don't want to upgrade my plan

kateyyj — Wed, 02 Nov 2022 12:15:43 GMT

thank you dear, one question, should I use this mode all the time, its my home PC though, i clear the cache, still didnot see any scheduled change on my account, I doulbt what happened to my text back"yes"

Re: Help, I don't want to upgrade my plan

darlicious — Wed, 02 Nov 2022 14:10:18 GMT

@kateyyj

You may want to use it to log into your pm self serve account as it can often show the cached version of your account. @dust2dust also reported similar text and YES reply in his phone with no adverse affects in his account either.

Re: Help, I don't want to upgrade my plan

Psygineer — Wed, 02 Nov 2022 17:04:00 GMT

What could have happened, and I noticed this on my phone is that a "YES" appears as a tappable button because the phone is trying to be helpful. Curious if you either accidentally clipped it with your finger, pocket dialed it, or tapped it after seeing it because you were wondering where it came from, triggering the send at that time. (Time stamps are helpful on text messages to get an idea of when something occurred).

Edit example of accident, accidentally replied to darlicious instead of you. Oops!

Re: Help, I don't want to upgrade my plan

kateyyj — Wed, 02 Nov 2022 21:07:40 GMT

i initiated a ticket to see what happened, funny thing my daughter wants to upgrate this promo, but her promo of 15g is greyout, how to make it activate, lol

Re: Help, I don't want to upgrade my plan

darlicious — Wed, 02 Nov 2022 21:14:58 GMT

@kateyyj

Is your daughter's account suspended?

Re: Help, I don't want to upgrade my plan

kateyyj — Wed, 02 Nov 2022 21:16:17 GMT

no, she using $15, maybe she didnot get text message and didnot say yes?

Re: Help, I don't want to upgrade my plan

darlicious — Wed, 02 Nov 2022 21:20:33 GMT

@kateyyj

That shouldn't make a difference. Did you clear your browser and login using secret/incognito mode?