topic Re: top up account in Get Support

top up account

Princess2 — Wed, 02 Nov 2022 02:10:23 GMT

my account will not top up

Re: top up account

computergeek541 — Wed, 02 Nov 2022 02:11:25 GMT

@Princess2 wrote:
my account will not top up

Is there an error message when you try from your Self Serve account? This could be a credit card issue.

If you're trying to use a voucher and receiving an invalid voucher PIN error message, these vouchers can take a few hours before they start working.

Re: top up account

JK8 — Wed, 02 Nov 2022 02:12:57 GMT

@Princess2

Are you up for renewal? If all your services are working then ignore the suspended message in self service. That’s the normal renewal message.

Re: top up account

DDM69 — Wed, 02 Nov 2022 02:44:33 GMT

Okay...

How about some details. No mind readers here.

Re: top up account

darlicious — Wed, 02 Nov 2022 02:58:32 GMT

@Princess2

Are you having trouble getting your account to take a payment from your card or voucher? Or taking a payment from your available funds for your plan amount or for an add on purchase?