topic Re: YouMail Visual Voicemail in Get Support

YouMail Visual Voicemail

photosbydan — Tue, 04 Jan 2022 19:49:18 GMT

I'm looking to set up Visual Voicemail (voicemail to text) using the free service YouMail.

I've set up call forwarding on my Android and it works, but the voicemail service isn't working properly because Public Mobile is not forwarding the OCN (Original Called Number).

Has anyone else set up YouMail with PM? Any tech people know how to get that information sent over with the call?

Re: YouMail Visual Voicemail

smp99 — Thu, 26 Oct 2017 21:33:03 GMT

Sorry can't help, but interesting. Looks like YouMail have the same graphic artist as PublicMobile - similar style

Re: YouMail Visual Voicemail

photosbydan — Thu, 26 Oct 2017 21:52:25 GMT

maybe a mod can shed some light? @CS_Agent

I read some old threads on this, but never found any solid answers.

Re: YouMail Visual Voicemail

denkom — Thu, 26 Oct 2017 23:14:29 GMT

Wow this app seems pretty cool. I'd definitely be interested in using it as well. Hopefully somebody in the community can share a solution 🙂

Re: YouMail Visual Voicemail

photosbydan — Fri, 27 Oct 2017 03:24:58 GMT

I used YouMail with Wind(Freedom) and Rogers, worked well on both! Nice message that greets your callers by name, and the voice to text works really well. Hope to see something from Public Mobile.

Re: YouMail Visual Voicemail

photosbydan — Sun, 29 Oct 2017 15:45:22 GMT

For the record, I've been messaging the moderators, and had the following response:

"I just talked with the technical support team... I asked them about OCN information and we don't have it unfortunately."

So, no visual voicemail (at least from YouMail or Public Mobile) for the time being!

Re: YouMail Visual Voicemail

pratchak — Sun, 29 Oct 2017 16:25:40 GMT

Thanks for the confirmation.

Re: YouMail Visual Voicemail

denkom — Sun, 29 Oct 2017 23:37:20 GMT

That’s too bad 😞

Re: YouMail Visual Voicemail

imm1304 — Mon, 30 Oct 2017 02:52:29 GMT

Hi @photosbydan!

Having used Youmail extensivley in the past, it struck me as odd that you are having difficulty with this service. So, I went ahead and set it up on my public mobile phone few minutes ago.

I can confirm that Youmail works perfectly fine. The app detected "Telus" as my carrier and sent an sms to verify my number. Then gave me instructions to dial the *004*(phone number)# code to activate conditional call forwarding. Sent a test call and left voicemail. Then I called myself from home number and sure enough, the calls go to youmail inbox.

Re: YouMail Visual Voicemail

Someone_here — Mon, 30 Oct 2017 04:20:13 GMT

@imm1304

When you called yourself from home, did you got "a message asking you to reenter the number you originally dialed"?

Re: YouMail Visual Voicemail

imm1304 — Mon, 30 Oct 2017 05:22:04 GMT

@Someone_here,

Its working properly as it should at least for me. Not getting any prompts to enter my number. Phone rang when I called... after 5 rings, the youmail voicemail gretting played. I left a test message. Instantly got notification on my phone and via email.

Called my cell from home phone again, this time I rejected call after 2 rings from my cell. Promptly went to youmail again.

Switched off my cell, called it and the call went to youmail.

Re: YouMail Visual Voicemail

Acekiller — Mon, 30 Oct 2017 16:04:23 GMT

interesting! I am going to try this out myself!

Re: YouMail Visual Voicemail

denkom — Mon, 30 Oct 2017 17:41:25 GMT

Nice, thanks for letting us know @imm1304

I'll have to try it out 🙂

Re: YouMail Visual Voicemail

shawnie_boy — Tue, 31 Oct 2017 02:22:59 GMT

Does this work on iPhone

Re: YouMail Visual Voicemail

Someone_here — Tue, 31 Oct 2017 02:26:41 GMT

@shawnie_boy wrote:
Does this work on iPhone

Yes it does, take a look at the website 😉

Re: YouMail Visual Voicemail

shawnie_boy — Tue, 31 Oct 2017 02:32:50 GMT

iPhone and public mobile. I ask because it states to call carrier first to deactivate voicemail and make sure conditional forwarding is on, then type in code to dial

Re: YouMail Visual Voicemail

imm1304 — Tue, 31 Oct 2017 02:45:06 GMT

Hey @shawnie_boy,

Just skip the first step where it tells you to call your carrier and disable voicemail. No need for that step.

Go ahead with the step where it says dial *004*416******# to activate conditional call forwarding. It will work just fine. I just did this yesterday to test so I can confirm PM is fully compatible with Youmail voicemail.

Re: YouMail Visual Voicemail

shawnie_boy — Tue, 31 Oct 2017 02:46:28 GMT

Ok just did it and when I call to get to voicemail it says ocn not activated enter number you were calling

Re: YouMail Visual Voicemail

imm1304 — Tue, 31 Oct 2017 02:59:09 GMT

@shawnie_boy wrote:
Ok just did it and when I call to get to voicemail it says ocn not activated enter number you were calling

I am not sure what can be done to fix that. Did you sign into the youmail app and set up the phone as directed followed by a test to verify?

Try to talk to someone at youmail live chat. Tell them you are on Telus network and it works for others on Telus. I am 90% sure that PM doesn't do anything to block the various call forwarding features that are present on the Telus netwrok by default. I have used the various Telus call forwarding codes in the past just to play around and they all worked too.. just google it and you will get the page with Telus call forwarding codes on a Telus webpage.

Re: YouMail Visual Voicemail

shawnie_boy — Tue, 31 Oct 2017 03:00:13 GMT

Do you pay for the YouMail?