topic Re: deactivation in Get Support

deactivation

Anja1512__ — Tue, 01 Nov 2022 23:02:03 GMT

My daughter's phone has been deactivated but her bill was tied to my creditcard and my creditcard is in good standings.

JK8 — Tue, 01 Nov 2022 23:03:32 GMT

When is her renewal date? Is she on autopay? Do any service work? What does it say in self service…Active?

cellphoneuser1 — Tue, 01 Nov 2022 23:04:28 GMT

@Anja1512__ Does your daughter's phone work? On the night for renewal, there will be error messages about suspension. Ignore if the phone works.

softech — Tue, 01 Nov 2022 23:05:01 GMT

@Anja1512__ autopay fails sometimes, either a credit card problem but more likely a PM problem

Just login My Account, click Reactivate my plan and follow the steps to make a manual payment

Once payment is made successfully, logoff My Account and reboot the phone

Outdoorsman — Tue, 01 Nov 2022 23:06:03 GMT

@Anja1512__ hi unfortunatly autopay sometimes fails,go into her account and look for a reactivate button make a manual payment reboot phone

Yummy — Wed, 02 Nov 2022 00:22:27 GMT

Deactivated and suspended are two different things.

Deactivate means account cancelled, number lost, kaput.

Suspended means you did not pay the bill or autopay failed. Easy (sort of) to redeem. Pay the bill.