topic Re: My Account in Get Support

My Account

Mcpublicm — Tue, 01 Nov 2022 19:02:51 GMT

I try to log a ticket. The form asked for User name. Everytime I sign on to self serve account. I just need to put my email address and my password. Where can I find my username? I am new to the self serve community. I got response in my email and how can I ask further questions? Has to come here again and my email back and forth? It is not a chat directly from here?

Re: My Account

BKNS27 — Tue, 01 Nov 2022 19:04:52 GMT

@Mcpublicm

Yes your user name is your email address.

Re: My Account

dabr — Tue, 01 Nov 2022 19:10:17 GMT

@Mcpublicm Your self serve account (My Account) requires you to login with your email (username) plus password.

Your Community account (this forum) requires you sign with Mcpublicm plus password.

Both are separate accounts and serve different purposes.

Reminder the community account is an open forum, so don't post any personal info here except when messaging with CSA's via private message (message box top right).

Re: My Account

softech — Tue, 01 Nov 2022 19:11:40 GMT

@Mcpublicm if you still have trouble with the ticket, just message them here instead

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there