https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-Details/m-p/897235#M612847 <P>Log in to your account using incognito mode.</P><P>Let us know if that helps.</P> Tue, 01 Nov 2022 17:38:25 GMT hairbag1 2022-11-01T17:38:25Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-Details/m-p/897222#M612835 <P>I upgraded my plan a few months ago from the $25/ month to a $40/month plan however under "my account" it's showing as still being under the 25/month plan... I'm still being charged the 40 per month. Anyone know why?</P> Tue, 01 Nov 2022 17:21:47 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-Details/m-p/897222#M612835 DavidLee 2022-11-01T17:21:47Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-Details/m-p/897223#M612836 <P>Click on the little spinner refresh icons lower down or use private mode to try to update the info.</P> Tue, 01 Nov 2022 17:23:19 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-Details/m-p/897223#M612836 dust2dust 2022-11-01T17:23:19Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-Details/m-p/897233#M612845 <P>Scroll to the bottom of your plan usage, you should see a little refresh button. Hit that and it should update for you <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Tue, 01 Nov 2022 17:36:46 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-Details/m-p/897233#M612845 Ghost19 2022-11-01T17:36:46Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-Details/m-p/897235#M612847 <P>Log in to your account using incognito mode.</P><P>Let us know if that helps.</P> Tue, 01 Nov 2022 17:38:25 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-Details/m-p/897235#M612847 hairbag1 2022-11-01T17:38:25Z