topic Re: Change account email in Get Support

Change account email

Peedo — Tue, 01 Nov 2022 17:28:16 GMT

I’ve been trying for several minutes to change my account email for signing and I cannot figure out how please help I’m getting frustrated

Re: Change account email

dust2dust — Tue, 01 Nov 2022 17:30:39 GMT

Only support can change your registered account email address. Be sure to remind them to change it in two places in their system

Re: Change account email

Outdoorsman — Tue, 01 Nov 2022 17:31:30 GMT

@Peedo

hi to change account email you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: Change account email

Peedo — Tue, 01 Nov 2022 17:31:52 GMT

Where are the two places that’s what I’m trying to figure out

Re: Change account email

dust2dust — Tue, 01 Nov 2022 17:32:56 GMT

No. YOU can't. Only support.

Re: Change account email

HALIMACS — Tue, 01 Nov 2022 17:38:06 GMT

Perhaps @dust2dust means in both the Account and the Community.

A CS_Agent can only change an account email.

Users can amends their own Community email address under their Avatar above right.

Re: Change account email

dust2dust — Tue, 01 Nov 2022 19:28:25 GMT

@HALIMACS- There are two places in the system that support need to change. We hear the odd time that someone learns from another agent that the first one forgot to change it in both places leaving the customer wondering why something's still not working.

I'm not talking about the community.

Re: Change account email

HALIMACS — Tue, 01 Nov 2022 21:31:32 GMT

That is good info, thanks @dust2dust 😁

Has anyone been able to elaborate what two areas?

Seems ripe for potential errors…

Re: Change account email

dust2dust — Tue, 01 Nov 2022 23:45:50 GMT

@HALIMACS- There used to be a way to change the login email (username) but that left an internal email for the password resets still going to that internal email. That's how it came to be known that there were two locations.