topic Re: Account setup in Get Support

Account setup

shelly2022 — Tue, 01 Nov 2022 15:54:52 GMT

Hello, I'm looking for a customer service or someone that can help me. I just transferred my number over but I got a message saying it didn't go through. I can call numbers but cannot receive calls or messages, also I couldn't add the promotions of 12 gb for 12 months; can someone please help, Thanks

Re: Account setup

softech — Tue, 01 Nov 2022 15:57:56 GMT

@shelly2022 there is a number to call porting support for help. I will message you via the Community inbox. Call them

Re: Account setup

dust2dust — Tue, 01 Nov 2022 15:58:43 GMT

Make sure your old account is still active. Put the old sim in a phone. Maybe find your account number or verify it. Call the number in the link. Confirm the transfer text. Restart phone with PM sim in (or switch sims).

https://forum.telus.com/t5/Mobility-Services/Help-with-porting-my-number-from-Rogers/m-p/123686/highlight/true#M9475