topic Re: Can't add additional 1GB data to plan. in Get Support

Can't add additional 1GB data to plan.

dx316dx316 — Tue, 04 Jan 2022 19:49:13 GMT

Hi folks,

My data expired and had to add 1GB for $30. Did that and it worked. Long story short, data ran out again because I switched phones and new phone downloaded a crap load of stuff and ate up data. So now I'm trying to add another 1GB. Went through the usual steps but it's not working still. And yes there's a $30 balance available to use in my account. Am I missing something here?

Edit: Also getting this message:
ValidateAndUpdateOptions/Provisioning_14

Re: Can't add additional 1GB data to plan.

NDesai — Thu, 26 Oct 2017 17:19:36 GMT

The system is experiencing some problems with addon purchase and account renewals.

Try adding the addon by calling 611.

Re: Can't add additional 1GB data to plan.

riffi123 — Thu, 26 Oct 2017 18:05:55 GMT

I am expereincing same issue as above, can't add another data addon, please help advise.

error msg: ValidateAndUpdateOptions/Provisioning_14

Check out this link post, has info, i think might help:

RE:

https://productioncommunity.publicmobile.ca/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&q=ValidateAndUpdateOptions
%2FProvisioning_14

Can buy add on error ValidateAndUpdateOptions/Prov... - Community

Re: Can't add additional 1GB data to plan.

will13am — Thu, 26 Oct 2017 18:11:36 GMT

@NDesai wrote:
The system is experiencing some problems with addon purchase and account renewals.

Try adding the addon by calling 611.

Is there are ETA for resolution of the ongoing issues? I am renewing in a 3 days.

Re: Can't add additional 1GB data to plan.

NDesai — Thu, 26 Oct 2017 19:23:58 GMT

@riffi123 Try purchasing the add-on by dialing 611.

@will13am wrote:
@NDesai wrote:
The system is experiencing some problems with addon purchase and account renewals.

Try adding the addon by calling 611.
Is there are ETA for resolution of the ongoing issues? I am renewing in a 3 days.

Nope, not a word unfortunately

May be topping up your account early might help.

Re: Can't add additional 1GB data to plan.

Dmoney120 — Thu, 26 Oct 2017 18:58:40 GMT

I just did an add on through the 611 number and it worked however would not work online.

Re: Can't add additional 1GB data to plan.

NDesai — Thu, 26 Oct 2017 19:23:20 GMT

@Dmoney120 wrote:
I just did an add on through the 611 number and it worked however would not work online.

Awesome 🙂

Thank you for confirming.

Re: Can't add additional 1GB data to plan.

dx316dx316 — Thu, 26 Oct 2017 19:33:54 GMT

Can confirm also using 611 worked for me. Thanks for the help!

Re: Can't add additional 1GB data to plan.

dx316dx316 — Thu, 26 Oct 2017 19:35:08 GMT

Thanks for your help!