topic Re: New plan did not activate in Get Support

New plan did not activate

tigerblade — Tue, 01 Nov 2022 11:26:54 GMT

I purchased a new plan to be activated upon monthly renewal but it did not activate. Can someone help please?

softech — Tue, 01 Nov 2022 11:34:11 GMT

@tigerblade you meant you scheduled a plan change on renewal?

It could be site cache issue. Please use Incognito mode and login to My Account, it should then show you the correct Plan

Dragonking187 — Tue, 01 Nov 2022 12:53:20 GMT

Message someone on simbot. Someone will get back to you within 24 hours

Meow — Tue, 01 Nov 2022 12:58:26 GMT

You might be reading obsolete web page.

Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Click on little spinner refresh icons lower down.