topic Re: Double charged in Get Support

Double charged

brettster99 — Tue, 01 Nov 2022 04:27:29 GMT

Another rant. But this one has really pissed me off now.

I got double charged for the $25 plan. I looked at my statement and it says $54.24. I looked into my account and says I have the $25 plan. When I check my rewards account it says i have a $55 dollar plan. I am now only staying because of the rewards (grandfathered rewards with money off plan,.) discounting my service to be cheaper then all the other third teir carriers. If it was not for that I would be switching to lucky mobile by now.

@darlicious I am so fed up at this point. And yes I have already submitted a ticket though simon for this. But my goodness if I AM FORCED TO THE POINT system I AM OUT. Seriously out. I am done being screwed by telus

edited by computergeek541: inappropriate content removed

Re: Double charged

softech — Tue, 01 Nov 2022 00:54:42 GMT

@brettster99 "my rewards account it says i have a $55 dollar plan"

what is showing on your My Account's Plan details? And what is showing in Transaction History https://selfserve.publicmobile.ca/en/account/payment/payment-history ? Does it show you got a $55 plan or $25?

But you did the right thing, open ticket with PM Support and wait for their investigation

Re: Double charged

dabr — Tue, 01 Nov 2022 00:55:13 GMT

@brettster99 You didn't schedule a change to the discontinued $55/20GB plan did you? BTW, there's $40/15GB plan available currently in self serve if you're interested but it's time limited offer.

I guess you'll have to contact support and find out why you've been double charged if you didn't pay for another account or change plans. I better keep an eye on my CC, I think!

Re: Double charged

darlicious — Tue, 01 Nov 2022 00:56:50 GMT

@brettster99

You didn't schedule a change plan on next renewal to the $55/20gb student plan did you?

Re: Double charged

brettster99 — Tue, 01 Nov 2022 01:09:57 GMT

$25 dollar plan. Both. But on my cc statement I was charged $54

Re: Double charged

brettster99 — Tue, 01 Nov 2022 01:11:18 GMT

No I did not. I was thinking of switching but didn't after all. My account says $25 dollar plan. But was charged for a total of $54.25

Re: Double charged

softech — Tue, 01 Nov 2022 01:11:40 GMT

HI @brettster99 and Payment history shows one time one?

No worry, it is an easy ask to have PM to refund the amount. Make sure you ask them why there was such an hiccup

Re: Double charged

brettster99 — Tue, 01 Nov 2022 01:12:25 GMT

Yes, please do. I didn't schedule a change but was thinking of switching but didn't

Re: Double charged

brettster99 — Tue, 01 Nov 2022 01:13:21 GMT

Okay, I will. But this has been so much good will utterly destroyed now. Thanks TELUS

Re: Double charged

dabr — Tue, 01 Nov 2022 01:18:52 GMT

@brettster99 PM could remove the new plan after tonight (dont't know, of course), so schedule it now if you're thinking about it...

Re: Double charged

Dragonking187 — Tue, 01 Nov 2022 13:07:29 GMT

Summit a ticket in simbot and someone will get in contact with you within 24 hours