topic Re: Customer Care Number in Get Support

Customer Care Number

Roland95 — Mon, 31 Oct 2022 21:33:47 GMT

I urgently need to speak to an agent about my account.

Can’t find a number to call!

Can anyone help with public mobile customer care number?

Re: Customer Care Number

Roland95 — Mon, 31 Oct 2022 21:34:46 GMT

Public mobile customer care number in BC, Canada

Re: Customer Care Number

walker1 — Mon, 31 Oct 2022 21:37:59 GMT

@Roland95

Sorry there isn't one to call.

Tell us here what your problem is.

For help you can also use the Chatbot Simon or send a private message to CS_Agent

Re: Customer Care Number

dabr — Mon, 31 Oct 2022 21:40:48 GMT

@Roland95 All customer support is online via chatbot or private message to CS_Agent, or you can share some details and other customers can offer advice or suggestions, usually quicker than waiting for a response from CSA's.

Here's couple of links to customer support, chatbot is preferred to try first:

chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Customer Care Number

JK8 — Mon, 31 Oct 2022 21:41:23 GMT

@Roland95

You can post your question here and maybe the community can assist you.

You can try contacting an agent.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

Monday to Sunday: 6 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the a

Re: Customer Care Number

noaccountpls — Mon, 31 Oct 2022 21:48:36 GMT

Hi @Roland95

Use this link below to reach customer service

https://www.publicmobile.ca/en/bc/get-help And click on chat with Simon then type in create a ticket it will ask you if you are a customer first all our customer service is online. You can also message CS_agent creating a ticket well help them verify who you are faster then just messaging them directly.

Re: Customer Care Number

DDM69 — Mon, 31 Oct 2022 21:52:45 GMT

The first and most important thing you should have been aware of when signing up with Public Mobile is that there is no customer care number. It clearly states this on the website.

Re: Customer Care Number

AngieCupello — Tue, 01 Nov 2022 00:11:27 GMT

There are no agents to speak to with PM. All you have is this community board.

Re: Customer Care Number

hTideGnow — Tue, 01 Nov 2022 01:06:43 GMT

@AngieCupello wrote:
There are no agents to speak to with PM. All you have is this community board.

HI @AngieCupello

yes or no. No agent to "speak" to , but not just this community board, we can still open ticket with CS agent. Just via the messaging system back and forth

Re: Customer Care Number

BKNS27 — Tue, 01 Nov 2022 05:38:05 GMT

@Roland95

As noted by everyone, PM is all online on the agreement as per @DDM69...no rookie customer service operator to help you.

CS_Agent will verify your credentials before helping you.