topic Re: Activation not accepting cc in Get Support

Activation not accepting cc

shanedi27 — Mon, 31 Oct 2022 21:01:41 GMT

Im trying to Activate a new account for my daughter and use my CC to pay for it but for some reason PM wont accept this CC or the other one i have.

Re: Activation not accepting cc

walker1 — Mon, 31 Oct 2022 21:03:50 GMT

@shanedi27

It's got to be Canadian and a visa debit or visa CC.

Re: Activation not accepting cc

shanedi27 — Mon, 31 Oct 2022 21:04:21 GMT

canada yes , visa and mastercard... Visa is he one i use to pay my bill monthly for almost 2 yrs now

Re: Activation not accepting cc

walker1 — Mon, 31 Oct 2022 21:05:35 GMT

@shanedi27

You might want to get a CS_Agent to help with that activation.

Re: Activation not accepting cc

Metal1967 — Mon, 31 Oct 2022 21:05:52 GMT

@shanedi27 Try incognito.. make sure it didn’t take money already.. if it didn’t try again..

Re: Activation not accepting cc

CountyDownIeUk — Tue, 01 Nov 2022 01:37:45 GMT

Who says it needs to be a Canadian Card? I reported this to PM three years ago and here we are with a newly refreshed website that says USA cards with USA addresses are ok....so what it still says....must be right.

Re: Activation not accepting cc

CountyDownIeUk — Tue, 01 Nov 2022 01:40:54 GMT

@walker1 wrote:
@shanedi27
It's got to be Canadian and a visa debit or visa CC.

@walker1 Or a Mastercard or Amex credit card.

Re: Activation not accepting cc

softech — Tue, 01 Nov 2022 01:49:04 GMT

From: https://www.publicmobile.ca/en/bc/get-help/articles/register-your-payment-card, it said clearly :

We accept credit cards (Visa, MasterCard, American Express) and Visa Debit cards that have been issued by Canadian or American financial institutions and are associated with addresses in Canada or the U.S.