topic Re: Data not working in Get Support

Data not working

cell1 — Mon, 31 Oct 2022 19:44:07 GMT

I took a trip out west in August. My data quit working at the end of the billing cycle. Automatic payments each month, yet no data.

Did everything Simon suggested, but nothing. I tried to sign in to my account, it keeps saying page is expired 🙃

Re: Data not working

softech — Mon, 31 Oct 2022 19:45:32 GMT

@cell1 But voice and data are working?

you see the phone connected to PM network without problem?

Which exact province you are at? Are you very close to the US boarder?

Re: Data not working

Yummy — Mon, 31 Oct 2022 19:47:01 GMT

Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh.

When you manage to log in and confirm you have data available try to reboot phone, re-seat SIM; try SIM in another phone. No more ideas 😞

Re: Data not working

cell1 — Mon, 31 Oct 2022 19:47:49 GMT

I'm in Ontario, but I was in British Columbia. It did say, welcome to the USA, but it kept working.

Re: Data not working

cell1 — Mon, 31 Oct 2022 19:48:18 GMT

I'm online obviously, just not with my mobile data

Re: Data not working

hTideGnow — Mon, 31 Oct 2022 19:48:22 GMT

HI @cell1 When you use the browser, did you get prompt about you need to login to something? If so, that is an indication that data are used up

But you said your account was renewed? when was it? Just couple days ago?

Re: Data not working

cell1 — Mon, 31 Oct 2022 19:49:27 GMT

This has been going on since August. No data since then

Re: Data not working

softech — Mon, 31 Oct 2022 19:53:33 GMT

@cell1 what troubleshooting steps you have gone through?

1. Try to put your PM sim card in another phone

2. Try to Reset All network (this will delete all your saved Wifi connection as well, you will need to re-add them)

And do you have iPhone or Android?

Re: Data not working

cell1 — Mon, 31 Oct 2022 19:53:38 GMT

Everything works fine on the house internet, my plan renews each month automatically. Still doesn't give me any data.

Re: Data not working

treefrog — Mon, 31 Oct 2022 19:54:52 GMT

@cell1

Have you checked your mobile network? Has your APN changed? You may need to edit it. What kind of phone do you have? Can you send MMS?

Re: Data not working

cell1 — Mon, 31 Oct 2022 19:55:25 GMT

At one point, we were close to the border. Public mobile prompted me about it.

Re: Data not working

cell1 — Mon, 31 Oct 2022 19:57:02 GMT

I have an android. I did the reset already and it didn't work. Thank you for helping.

Re: Data not working

cell1 — Mon, 31 Oct 2022 19:58:02 GMT

I have tried the reset but Diddy work. I have an android

Re: Data not working

treefrog — Mon, 31 Oct 2022 19:59:43 GMT

@cell1

Some international version android phones will flip back to the network provider APN. In this case Telus and you have to re-enter the Public Mobile APN.

Re: Data not working

treefrog — Mon, 31 Oct 2022 20:13:11 GMT

@cell1

Wow thanks for the solution. I'm glad it helped or was it P. Diddy?🤣🤣🤣