topic Email Change in Get Support

Email Change

MaR2307 — Mon, 31 Oct 2022 19:54:24 GMT

I need to change the email on one of my accounts. How does one get this done?

Re: Email Change

hTideGnow — Mon, 31 Oct 2022 19:55:24 GMT

you will have to open ticket with CS support for email address change:

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Email Change

walker1 — Mon, 31 Oct 2022 19:56:47 GMT

@MaR2307

You need to get a Customer service person to do that for you. You can't do that yourself.

Use the chatbot Simon or send a private message to CS_Agent

Re: Email Change

hairbag1 — Mon, 31 Oct 2022 19:56:10 GMT

Go to top of this page click Get Help / Chat with Simon to start process of CSA assistance.

Watch the little envelope icon on top right side of page will be highlighted when they respond.

Re: Email Change

dabr — Mon, 31 Oct 2022 19:56:35 GMT

@MaR2307 If for the self serve account then submit a ticket via chatbot here: https://www.publicmobile.ca/en/on/get-help

If for your Community account, then click your avatar and select Profile and you can update your email by yourself.