topic Re: New SIM card in Get Support

New SIM card

abbigoodwin04 — Mon, 31 Oct 2022 19:41:35 GMT

My old SIM card is not working in my phone. How do I go about putting the new one I have on to my account?

Re: New SIM card

hairbag1 — Mon, 31 Oct 2022 19:42:51 GMT

Re: New SIM card

dabr — Mon, 31 Oct 2022 19:43:18 GMT

@abbigoodwin04 Use incognito/private mode and log into your account, select Quick Links (top right) and then Change SIM. You will need to verify via 2FA either when logging into the account or after the Change SIM process.

Re: New SIM card

JK8 — Mon, 31 Oct 2022 19:43:42 GMT

@abbigoodwin04

Check your self service account to make sure it is active. Put SIM card in another unlocked phone to make sure it is the SIM card and not your phone. Have you tried rebooting, resetting network settings, reinstalling SIM card?