topic Re: Voucher Payments in Get Support

Voucher Payments

bb6640 — Mon, 31 Oct 2022 18:56:36 GMT

More of complaint than a question. Since the new redesign of the Public Mobile My Account section, I have found it very hard to pay by voucher. This option seems to be buried or non-existent in preference to registered credit card payment. Why is this?

Re: Voucher Payments

walker1 — Mon, 31 Oct 2022 18:59:26 GMT

@bb6640

Maybe they PM want you to add voucher through calling 611 from your mobile.

It's way easier to do that way, anyways.

But you'll need to know your pin number though.

Re: Voucher Payments

will13am — Mon, 31 Oct 2022 19:04:03 GMT

There has been a nudge to get customers to use credit card. I think the reason is those on auto payment have a better chance of being a long term customer and less likely to have account go into suspension.

Re: Voucher Payments

Yummy — Mon, 31 Oct 2022 19:04:15 GMT

It is just 2 (3) clicks to get to voucher payment:

1. Payments

2. Add funds to my account

3. Add funds with voucher.

Logical place for vouchers to and how more simple would you like it to be?

Re: Voucher Payments

softech — Mon, 31 Oct 2022 19:07:09 GMT

@bb6640 bookmark this link:

https://selfserve.publicmobile.ca/en/account/payment/funds/voucher

And of course, you can use *611 to load the voucher as well

Re: Voucher Payments

bb6640 — Mon, 31 Oct 2022 19:14:30 GMT

Thanks. The link works and I ended up paying by phone anyway. I found the voucher option, but for some reason it wasn't showing up on my mobile phone ( found it via desktop)

Re: Voucher Payments

treefrog — Mon, 31 Oct 2022 19:23:50 GMT

@bb6640

I find it way easier to add a voucher by calling 611 on your phone. If you are suspended it will automatically reactivate your plan.