topic Just renewed plan, the data usage was used up. in Get Support

Just renewed plan, the data usage was used up.

anniezhang512 — Mon, 31 Oct 2022 17:54:05 GMT

My phone plan was just renewed today Oct 31, but the usage has already said my data was used up. Actually, I didn't use any. In addition, I didn't call even one minute today, but the usage said I already used 14 mins. Please double-check the accuracy of my plan usage.

Re: Just renewed plan, the data usage was used up.

JK8 — Mon, 31 Oct 2022 17:55:54 GMT

@anniezhang512

Can you clear your browser cache and history and then go incognito/private mode. Also click on the spinner icon to update information in self service.

Re: Just renewed plan, the data usage was used up.

hTideGnow — Mon, 31 Oct 2022 17:55:42 GMT

HI @anniezhang512 just a site cache issue, everyone is complaining

Clear cache and relaunch browser

or use Private mode/Incognito mode to login

or use a new browser to login

With one of the 3 ways above, you will see the correct usage

Re: Just renewed plan, the data usage was used up.

walker1 — Mon, 31 Oct 2022 17:59:33 GMT

@anniezhang512

If you called your voicemail or check for messages, that uses up your minutes on the $15 plan.

Sometimes there's a glitch and your usages don't get reset after your renewal.

Re: Just renewed plan, the data usage was used up.

Yummy — Mon, 31 Oct 2022 17:59:30 GMT

Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Click on little spinner refresh icons lower down.