topic Re: Phone in Get Support

Phone

Cindy1234 — Mon, 31 Oct 2022 02:29:29 GMT

My phone is activated but when someone calls it says out of service

Re: Phone

softech — Mon, 31 Oct 2022 02:37:26 GMT

@Cindy1234 you ported in your number? Did you reply a text from your old provider to approve the porting? If you didn't do that, porting was not completed and maybe that was the reason. The number could still be with your old provider

Re: Phone

Dunkman — Mon, 31 Oct 2022 02:38:50 GMT

@Cindy1234

More details would be helpful.

New customer versus old customer? Ported over number?

Was incoming call working before? outgoing calls? What about text and data?

More details....

Re: Phone

computergeek541 — Mon, 31 Oct 2022 03:15:37 GMT

@Cindy1234 wrote:
My phone is activated but when someone calls it says out of service

Your phone shows a messgage that says out of service or does the person calling you hear an audio message that says that?

Re: Phone

BKNS27 — Mon, 31 Oct 2022 03:52:58 GMT

@Cindy1234

Did you port your old number over to PM?

Did you reply to the text with the old SIM in the phone?

Could we get more detail for further help?

Re: Phone

treefrog — Mon, 31 Oct 2022 08:50:38 GMT

@Cindy1234

You have to have an active service plan with your old provider to Port your phone number over to public mobile. If your plan was not active the port would fail and callers to your phone number will get an out of service message because your service with the old provider is not active.

Re: Phone

Logan2021 — Mon, 31 Oct 2022 17:46:54 GMT

I would also check to make sure your credit card details are up to date. This has prevented me from receiving calls.