topic Re: Purchasing a phone in Get Support

Purchasing a phone

shep233 — Mon, 31 Oct 2022 17:40:26 GMT

I have had a negative experience two times now trying to buy a phone thru public mobil. Paid for tbe purchase only to find out the item wasn’t in stock. Is this a common occurrence with this feature of public mobile?

Re: Purchasing a phone

hTideGnow — Mon, 31 Oct 2022 17:42:39 GMT

HI@shep233

Not good.

Are you buying iPhone? those go away fast

Message PM CS agent and complain, maybe they can sweeten the deal a bit

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Purchasing a phone

Logan2021 — Mon, 31 Oct 2022 17:43:28 GMT

I have not come across this issue, but you could try contacting a moderator who can look into the issue. They may have more insight into the stock availability of a specific phone.

Re: Purchasing a phone

walker1 — Mon, 31 Oct 2022 17:47:52 GMT

@shep233

You should probably buy your phone from somewhere else other than here, anyways.

For better prices and condition of the phone. Just saying.

Re: Purchasing a phone

BKNS27 — Mon, 31 Oct 2022 19:11:14 GMT

@shep233

You shouldn’t be charged if the phone is out of stock.

It happens when phone are at a good price…they go fast.

Re: Purchasing a phone

shep233 — Mon, 31 Oct 2022 19:19:53 GMT

Well when I hit the purchase button it showed in stock, still does, maybe the purchase page isn’t updated as it should be?

Re: Purchasing a phone

hTideGnow — Mon, 31 Oct 2022 19:21:36 GMT

@shep233 wrote:
, maybe the purchase page isn’t updated as it should be?

HI @shep233

it is definitely possible.

From what I know, PM does not really keep these phone in it's warehouse, they are using a CPO resellers anyway and these kind of resellers serve many carriers, not just PM. So, it really might not know until the order is sent over there

Re: Purchasing a phone

shep233 — Mon, 31 Oct 2022 19:22:44 GMT

I did that and nothing was offered. Think I’ll look elsewhere now.

Re: Purchasing a phone

shep233 — Mon, 31 Oct 2022 19:23:51 GMT

Ya I did that , offered my money back after she contacted the supplier.

Re: Purchasing a phone

hTideGnow — Mon, 31 Oct 2022 19:25:06 GMT

Hi @shep233 it is still not bad to buy from PM if you can get the phone. The warranty is good and you don't have to worry about blacklisted phones

If you buy from eBay/Bestbuy/Walmart/Facebook, be careful those "marketplace". Some people got blacklisted phones and lost money in the end

Re: Purchasing a phone

shep233 — Mon, 31 Oct 2022 19:29:46 GMT

I did that , offered money back after supplier said no inventory. Seems like there is no connection between the buying page and actual inventory. Should it let you purchase, and take the money without inventory then force you to go thru the hoops to get the money back?

Re: Purchasing a phone

dabr — Mon, 31 Oct 2022 19:34:13 GMT

@shep233 Are you using incognito mode/clearing your browser cache? I know the self serve account shows cached details since it was updated, not sure if that applies to the CPO page though.

It might not be a bad idea to ask support if you can go on a waiting list, if possible, for the model you're after?

Re: Purchasing a phone

shep233 — Mon, 31 Oct 2022 20:08:33 GMT

That sounds like a real good idea, I’ll try that.