topic Re: Sim card not working in Get Support

Sim card not working

pmrita — Mon, 31 Oct 2022 14:29:01 GMT

I ported my number in and it looks like the port was succesful as it shows my old number in the portal under my profile. Problem is when I put the sim card in it doesn't work. If i put my old telus sim card in it still works so I'm thinking the port was not succesful??? I get no service when I put the Public mobile sim card in

Re: Sim card not working

Meow — Mon, 31 Oct 2022 14:35:06 GMT

Can you try your PM SIM in other phone?

No matter if port is successful or not you should be able to at least make calls/sms. If port is not successful you will not be able to receive calls/SMS.

What message do you get when you insert PM SIM?

Re: Sim card not working

JK8 — Mon, 31 Oct 2022 14:44:19 GMT

@pmrita

Did you get the text from Telus confirming that you wanted to port your number to PM?