topic Re: Auto payment without my permission in Get Support

Auto payment without my permission

Stassym — Sun, 30 Oct 2022 23:44:31 GMT

Hi, I have a problem

I’m not using this number from August. I’m not in Canada, and you know public mobile is not working in Europe. But somehow ( I’m not pushing auto payment ) just checked my bank account and find that from September it goes 56.50$ and from October it goes 56.50$. Please, return to my bank account 113$, because this perceived as a robbery

Waiting for you reply

And please, remove this auto payment

Re: Auto payment without my permission

will13am — Sun, 30 Oct 2022 23:51:47 GMT

@Stassym , please use the chatbot link at the bottom of the webpage to initiate a support ticket.

Re: Auto payment without my permission

hairbag1 — Sun, 30 Oct 2022 23:53:42 GMT

Top of this page click Get Help / Chat with Simon to start process of CSA assistance.

Watch little envelop icon will be highlighted when they repond.

Re: Auto payment without my permission

JL9 — Mon, 31 Oct 2022 00:00:50 GMT

Private message CS_Agent, they should be able to sort this out for you if you definitely weren't on autopay (may have been on oversight on your part) either way they should be able to help you and either process a refund or if you are coming back and still want to use PM have it in your available balance to cover some renewals.

Re: Auto payment without my permission

BKNS27 — Mon, 31 Oct 2022 00:39:27 GMT

@Stassym

Have a CS_Agent to straighten it out for you.

Re: Auto payment without my permission

Stassym — Mon, 31 Oct 2022 11:54:03 GMT

it's like a vicious circle, you said chat with Simon, and Simon said go there

Re: Auto payment without my permission

Stassym — Mon, 31 Oct 2022 11:56:18 GMT

By the way, thanks

Re: Auto payment without my permission

Meow — Mon, 31 Oct 2022 14:38:56 GMT

Most important is to log in to your PM account and verify if you have autopay set on or it is off.

If it is ON (check mark is there) you will not get any refund as you asked to be automatically billed.

But if it is OFF then you should contact agent and ask for refund. It will difficult to prove it was off all the time but try...