topic Cannot access My Account in Get Support

Cannot access My Account

ert5009 — Mon, 31 Oct 2022 00:34:05 GMT

After entering my log in info to access my Account info, I get the following message:

Page Expired

The page you are trying to access is no longer available.

Anyone else get this message? Is this a known issue or just me?

BKNS27 — Mon, 31 Oct 2022 00:36:23 GMT

Just login to my account without any issues.

The website is glitchy so clear your cache, cookie and go incognito on your browser then try login.

hTideGnow — Mon, 31 Oct 2022 00:38:20 GMT

Hi @ert5009 try press back and then press refresh , you might find yourself logged in after

If that does not work, try using another browser. Or try clear cache, close and relaunch the browser

ert5009 — Mon, 31 Oct 2022 00:44:50 GMT

Didn't work unfortunately 😞

ert5009 — Mon, 31 Oct 2022 00:45:30 GMT

Unfortunately this didn't work

hTideGnow — Mon, 31 Oct 2022 00:49:21 GMT

Hi @ert5009 open ticket with CS Agent then

at : https://publicmobile.ca/chatbot. then type: "Forgot log in information", then follow the prompt

if you cannot get through chatbot to open ticket, message them here instead: