topic Re: Can buy add on error ValidateAndUpdateOptions/Provisioning_14 in Get Support

Can buy add on error ValidateAndUpdateOptions/Provisioning_14

dewolfe — Tue, 04 Jan 2022 19:49:02 GMT

I am unable to buy add ons...I have money in my account I get the follwing error.

ValidateAndUpdateOptions/Provisioning_14

please help

Re: Can buy add on error ValidateAndUpdateOptions/Provisioning_14

CS_Agent — Wed, 25 Oct 2017 21:44:41 GMT

Hello dewolfe,

Thank you for reaching out to us.

I am sorry to learn that you are unable to buy your add-ons.

Currently, it's a know issue on some customers and in order to better assist you, please send us a Private Message.

I am looking forward to your reply.

Cheers

Abdoulaye

Re: Can buy add on error ValidateAndUpdateOptions/Provisioning_14

SD08 — Wed, 25 Oct 2017 21:50:44 GMT

@dewolfe

To send a private message as mentioned, click this Moderator_Team link. Include your phone number.

Re: Can buy add on error ValidateAndUpdateOptions/Provisioning_14

rtdubs — Thu, 26 Oct 2017 12:20:35 GMT

I'm having the same issue. Hopefully the mod team can help.

Re: Can buy add on error ValidateAndUpdateOptions/Provisioning_14

CS_Agent — Thu, 26 Oct 2017 14:58:29 GMT

Hi there,

Thank you for providing is with the requested information.

I am glad to let you know that I was able to purchase 1GB for data for you. Please, reboot your device before usage.

I'd like to apologize once again for the inconvenience this situation might have caused you and also let you know that I have sent an escalation to our technical support so they look into this matter. The ticket # for future reference is IN0000013349327.

I sincerely hope that this issue will be resolved soon enough and that you are now able to use data.

Thanks a lot for choosing Public Mobile and have yourself a nice day!

Cheers,

Noella

Re: Can buy add on error ValidateAndUpdateOptions/Provisioning_14

alsimper — Thu, 26 Oct 2017 16:32:14 GMT

I am having same issue. PM have been sent to Mod_team.

Re: Can buy add on error ValidateAndUpdateOptions/Provisioning_14

riffi123 — Thu, 26 Oct 2017 17:50:39 GMT

I am also unable to buy an more data add ons...I have money in my account but I also get the same following error:

ValidateAndUpdateOptions/Provisioning_14

please help.

Since I am having same issue. I will now try send a PM to Mod_team. Please advise.

Re: Can buy add on error ValidateAndUpdateOptions/Provisioning_14

riffi123 — Thu, 26 Oct 2017 17:57:53 GMT

Hi. PM has been sent to the Mod_team. Please advise. Thanks.

Re: Can buy add on error ValidateAndUpdateOptions/Provisioning_14

riffi123 — Thu, 26 Oct 2017 18:00:41 GMT

Here is a screenshot with error msg that I am also getting, same as above:

Re: Can buy add on error ValidateAndUpdateOptions/Provisioning_14

rtdubs — Fri, 27 Oct 2017 15:58:45 GMT

The mods were able to quickly fix my issue. Looks like in my case it was because I tried to add the same addon twice in one billing cycle.

Re: Can buy add on error ValidateAndUpdateOptions/Provisioning_14

wetcoaster — Fri, 27 Oct 2017 16:41:52 GMT

@rtdubs wrote:
The mods were able to quickly fix my issue. Looks like in my case it was because I tried to add the same addon twice in one billing cycle.

Interesting... This is the first time that I read this kind of explanation. To the best of my knowledge Canadian LD and data add-ons are stackable but US roaming add-ons are not. Up to about two weeks ago it was definitely possible to buy more than one data add-on per billing cycle.

@Luddite, @srlawren is there something I'm missing here? Can you confirm either way? If @rtdubs statement is in accordance to official policy / how the system works I think it should be clearly communicated. A) so that I/we can revise my advice to people and b) plan my/our data needs accordingly for higher data needs periods.

According to my add-on page I can still pick multiple (Canada wide) data add-ons. (I'm not going to follow through with the payment right now, though.)

I also find the 2 step buying instructions on the bottom now!

Re: Can buy add on error ValidateAndUpdateOptions/Provisioning_14

srlawren — Fri, 27 Oct 2017 19:31:21 GMT

@wetcoaster that's a new one for me--how about you guys, @imm1304, @NDesai, @Rockdaddy22? I suspect it might be a misunderstanding by one of the mods, as I know there has been an add-on purchasing issue going on the past few days. @rtdubs do you know which moderator you were interacting with?

Re: Can buy add on error ValidateAndUpdateOptions/Provisioning_14

NDesai — Fri, 27 Oct 2017 19:42:56 GMT

@srlawren wrote:
@wetcoaster that's a new one for me--how about you guys, @imm1304, @NDesai, @Rockdaddy22? I suspect it might be a misunderstanding by one of the mods, as I know there has been an add-on purchasing issue going on the past few days. @rtdubs do you know which moderator you were interacting with?

Yup, seems like a misunderstanding.

Re: Can buy add on error ValidateAndUpdateOptions/Provisioning_14

srlawren — Fri, 27 Oct 2017 19:44:58 GMT

@NDesai pehaps confusion with the US Roaming add-ons, which are not stackable? It seems a pretty bad misunderstanding, but stranger things have happened.

Just for fun, let's tag @Mary_M and @Shazia_K to confirm whether or not purchasing the same non-US add-on more than once in a month is known to cause any issues. I'm pretty sure the answer is "no".

Re: Can buy add on error ValidateAndUpdateOptions/Provisioning_14

Shazia_K — Fri, 27 Oct 2017 19:47:41 GMT

@srlawren,

You're right! the answer is No and this only applies to US add-ons.

We have an open ticket on this and they are working on a fix.

Thanks,

Shazia

Re: Can buy add on error ValidateAndUpdateOptions/Provisioning_14

imm1304 — Fri, 27 Oct 2017 19:48:13 GMT

@srlawren wrote:
@wetcoaster that's a new one for me--how about you guys, @imm1304, @NDesai, @Rockdaddy22? I suspect it might be a misunderstanding by one of the mods, as I know there has been an add-on purchasing issue going on the past few days. @rtdubs do you know which moderator you were interacting with?

The mod must have misunderstood or misspoke. One can purchase multiple data and long-distance add-ons and it is allowed by design. I have done so in the past. This is all probably related to the recent glitch that has broken the add-on purchasing process for some customers.

Re: Can buy add on error ValidateAndUpdateOptions/Provisioning_14

srlawren — Fri, 27 Oct 2017 19:48:51 GMT

@Shazia_K thanks for the [lightning-fast] confirmation!

Re: Can buy add on error ValidateAndUpdateOptions/Provisioning_14

Shazia_K — Fri, 27 Oct 2017 19:51:59 GMT

@srlawren,

At your service sir!! 🙂

Unfortunately, there could be a possibility that we told a few customers that this was the cause to this error message, however, that was a misunderstanding.

Sorry on behalf of all MODS.

Thank you,

Shazia

Re: Can buy add on error ValidateAndUpdateOptions/Provisioning_14

imm1304 — Fri, 27 Oct 2017 19:58:32 GMT

@Shazia_K!

Please find attached, the official apology form. Its not formal until you fill this form

Re: Can buy add on error ValidateAndUpdateOptions/Provisioning_14

Shazia_K — Fri, 27 Oct 2017 20:03:50 GMT

@imm1304

hahah!!!