topic Re: New Sim in Get Support

New Sim

ShivaniPanchal — Sun, 30 Oct 2022 20:59:18 GMT

Hi, I recently travelled internationally and changed my sim card to a different one.
upon returning back, I replaced my sim back to public mobile but it is not working even though i have activated the plan.
it would be great if you are able to send an new sim card under the same contact number.

Re: New Sim

HALIMACS — Sun, 30 Oct 2022 21:05:45 GMT

@ShivaniPanchal

If your plan was inactive for more than 90 days, it is completely deactivated. If you were within the 90 days and can still log into self-serve, make the required payment and tap resume service.

Re: New Sim

ShivaniPanchal — Sun, 30 Oct 2022 21:08:11 GMT

The plan is activated and the payment has been made. It’s the Sim card that refuses to show any network bars. I think it’s damaged.

Re: New Sim

darlicious — Sun, 30 Oct 2022 21:09:33 GMT

@ShivaniPanchal

You need to reset your network settings and/or edit your APN to Public mobile's current carrier settings. What is the make and model of your phone? Not all phones will do this automatically when inserting a different providers Sim card.

Re: New Sim

ShivaniPanchal — Sun, 30 Oct 2022 21:11:33 GMT

I have an Iphone XS. I have checked all of the above. Waited even for a couple days. The sim card seems a tad scratched and i think that is what is causing it to work like before.

Re: New Sim

hairbag1 — Sun, 30 Oct 2022 21:25:43 GMT

Try it in a different unlocked phone.

Otherwise, you'll need a new sim and when you get it you can log in to your account and change the sim yourself. Nothing else in your plan will change.

Re: New Sim

hairbag1 — Sun, 30 Oct 2022 21:26:19 GMT

Re: New Sim

gpixel — Sun, 30 Oct 2022 21:28:05 GMT

@ShivaniPanchal

the sim card could possibly be the reason why it's not working. if there are any apn settings from the previous international provider you need to delete those settings

Re: New Sim

ShivaniPanchal — Sun, 30 Oct 2022 21:29:11 GMT

They have been deleted.

Re: New Sim

dust2dust — Sun, 30 Oct 2022 21:36:57 GMT

Have you gone in to settings general about to see if any updates happen? Is the proper information in the Apple ID account to do with the provider?

I don't think the sim is a problem.

Re: New Sim

darlicious — Sun, 30 Oct 2022 21:51:02 GMT

@ShivaniPanchal

As above....check for any software updates then update your carrier profile either over wifi or by connecting to iTunes.

Re: New Sim

ShivaniPanchal — Sun, 30 Oct 2022 22:27:50 GMT

Hi, yes I have checked everything. Believe me. It’s been a week.
What’s the process if getting a new sim with the same number? Will i be charged again?

Re: New Sim

darlicious — Sun, 30 Oct 2022 22:31:33 GMT

@ShivaniPanchal

Have you tried your Sim card in another phone yet? If you can then do so....if not the next move is to contact customer support and ask that they reset your account and reprovision your Sim card to your account. If that doesn't work then you need to replace the Sim card. You can ask the CSA about reimbursement of the cost of a new unactivated Sim card.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Get-Support-Contact-Customer-Support/m-p/821771#M550981

Re: New Sim

dust2dust — Sun, 30 Oct 2022 22:35:29 GMT

I have read of rare instances of some providers locking the device to them. Is it possible that that service locked the phone to itself?

@CountyDownIeUk- would have the method to find out.

Or have a look at devicecheck.ca just in case.

Re: New Sim

CountyDownIeUk — Sun, 30 Oct 2022 22:42:49 GMT

@ShivaniPanchal

What make of phone do you have?

Re: New Sim

dust2dust — Sun, 30 Oct 2022 22:45:32 GMT

@CountyDownIeUk- iphone XS.

@ShivaniPanchal- Or this reply from BKNS27:

Check your iPhone setting by going to: Settings>General>About>scroll down to Carrier Lock>it may have the carrier name.

If it shows No SIM Restrictions then it is unlocked.

Re: New Sim

CountyDownIeUk — Sun, 30 Oct 2022 22:48:35 GMT

Go into settings, general, about. See red circle....indicates unlocked.

And does your PM account show as active?

Reseat sim and reboot. Clean SIM gently with a white pencil eraser.

Re: New Sim

ShivaniPanchal — Sun, 30 Oct 2022 22:47:51 GMT

Yes it is unlocked.

Re: New Sim

ShivaniPanchal — Sun, 30 Oct 2022 22:49:56 GMT

Nope, no network available.

Re: New Sim

ShivaniPanchal — Sun, 30 Oct 2022 22:51:23 GMT

I appreciate your help alot thus far. I am just going to place a request for a new sim card. Thank you.