topic Re: payment in Get Support

payment

Barry42 — Sun, 30 Oct 2022 18:05:10 GMT

my service was suspended even though im on an outo pay program. How do i reactivate?

Re: payment

Yummy — Sun, 30 Oct 2022 18:07:05 GMT

Did you check your account? Does it say Active? Do you have any service with your phone? Did your credit card get charged?

Re: payment

softech — Sun, 30 Oct 2022 18:10:29 GMT

@Barry42

unfortunately Pre-Authorized payment might fail

Just login to My Account, click "reactivate my plan" and make a manual payment to reactivate the service. Once payment is made, logoff from My Account and reboot the phone

Re: payment

dabr — Sun, 30 Oct 2022 18:12:14 GMT

@Barry42 Occasionally autopay does fail. If you see the Reactive option in your account try clicking it to push the payment or add the payment due by selecting Payments from the left side of the page.

Make sure to clear cache/cookies and use incognito/private mode before logging into the account.

Re: payment

FL49 — Sun, 30 Oct 2022 19:12:04 GMT

I manfully paid by inputting a different credit card when I got the notice, service was reinstated almost immediately.