topic Re: Replacement sim in Get Support

Replacement sim

ta_wood — Sun, 30 Oct 2022 17:09:01 GMT

I locked myself out of my Sim card and don't know the puk to unlock it.. I bought a new Sim card but can't seen to change it online on the website... I enter everything correctly but nothing happens when I try to complete it. I need help lol

Re: Replacement sim

HALIMACS — Sun, 30 Oct 2022 17:14:36 GMT

@ta_wood

Click on the get help section and tap on SIMon to reach a customer support agent.

They can help you unlock the SIM and hopefully get going.

Keep the replacement SIM card for when you really need it at some time down the road.

Re: Replacement sim

BKNS27 — Sun, 30 Oct 2022 17:20:29 GMT

@ta_wood

Try clearing your cache, cookie and go incognito on your browser then enter it again.

If it didn’t work, reach out to a CS_Agent.

Re: Replacement sim

Yummy — Sun, 30 Oct 2022 17:21:11 GMT

You should try to unlock SIM firs before trying to replace it.

Find your PUK: https://www.publicmobile.ca/en/on/get-help/articles/where-to-find-your-puk

- SIM network PIN blocked. Enter SIM network PUK - is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

- SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI (dial *#06# to get it) and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

- PIN unlock key (PUK) is a SIM-specific code used to prevent unauthorised use of a SIM card.

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.

If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.

Once the PUK is recovered and validated, you will be asked to choose a new PIN.

Only Public Mobile's Customer Support Agents (CSA) can give you this type of code, which the device manufacturer cannot.

Caution! If the PUK is entered incorrectly 10 times in a row, the SIM card becomes unusable.

Re: Replacement sim

BKNS27 — Sun, 30 Oct 2022 17:22:50 GMT

@ta_wood

Plans always change as time goes on to compete with other carriers.

You are still on the grandfathered plan so stick with it.