topic Re: switch plan in Get Support

switch plan

ouditlall — Sun, 30 Oct 2022 17:32:50 GMT

I switched my plan from $55-20 gb to $40-15 gb but selected switched now instead of renewal date which is Nov 26.I just paid my bill on Oct 25 could get it switched to the end of my bill cycle.

Re: switch plan

softech — Sun, 30 Oct 2022 16:05:41 GMT

@ouditlall you should have clicked Change on the next renewal.

With you click Change Plan now, PM charged the new plan amount immediately and started a new plan

I doubt they will do much as PM is prepaid service. But you can try to open ticket with PM and discuss with them, hope they will understand and help

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: switch plan

DDM69 — Sun, 30 Oct 2022 16:11:12 GMT

Ouch. Costly mistake. I doubt this can be reversed. Live and learn.

Re: switch plan

Meow — Sun, 30 Oct 2022 16:33:54 GMT

You just paid $95 for 15GB plan 😫. There is no return back...