https://productioncommunity.publicmobile.ca/t5/Get-Support/not-seeing-the-promotional-offer-of-15GB-for-40-on-my-account/m-p/895979#M611766 <P>15GB/$40 plan is there. You have to go to change plan and scroll down and you will see two $40 plans: one is regular the other is 15GB.</P> Sun, 30 Oct 2022 16:30:55 GMT Yummy 2022-10-30T16:30:55Z https://productioncommunity.publicmobile.ca/t5/Get-Support/not-seeing-the-promotional-offer-of-15GB-for-40-on-my-account/m-p/895977#M611764 <P class="">below is communication with Chat, inquiring on the promotional plan, which does not show up under my account plan options when I log in.&nbsp; Can you tell me how to access this offer?&nbsp;&nbsp;</P><P class="">Yes we currently have a promo on the $40+tax plan to get 15GB at a 4G speed, available for existing customers through self serve and new activations. Kindly note that through live chat we can only provide general information about the service, as we don't have access to existing accounts</P><P class=""><SPAN class="">[13:04] Monica Beatriz</SPAN>if the plan is not showing through your online account, my best recommendation would be for you to get in touch with our Support Team so they can further assist you!</P><P class=""><SPAN class="">[13:08] sara winchell</SPAN>How do I get in touch with the support team?</P><P class=""><SPAN class="">Monica Beatriz</SPAN>to contact the Support Team for further assistance, you need to create a Community account through this link;<SPAN>&nbsp;</SPAN><A href="https://productioncommunity.publicmobile.ca/t5/Public-Mobile-Community/ct-p/Public_Mobile_Community" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/Public-Mobile-Community/ct-p/Public_Mobile_Community</A><SPAN>&nbsp;</SPAN>and then submit a ticket through our virtual assistant SIMon:<SPAN>&nbsp;</SPAN><A href="https://widget.telus.tiia.ai/publicmobile/publicmobile.html" target="_blank" rel="noopener">https://widget.telus.tiia.ai/publicmobile/publicmobile.html</A></P><P class=""><SPAN class="">[13:11] Monica Beatriz</SPAN>For quality purposes if there's no response received, we will need to disconnect the chat in 2 mins</P><P class=""><SPAN class="">[13:13] Monica Beatriz</SPAN></P> Sun, 30 Oct 2022 16:26:58 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/not-seeing-the-promotional-offer-of-15GB-for-40-on-my-account/m-p/895977#M611764 SWPMCommunity 2022-10-30T16:26:58Z https://productioncommunity.publicmobile.ca/t5/Get-Support/not-seeing-the-promotional-offer-of-15GB-for-40-on-my-account/m-p/895979#M611766 <P>15GB/$40 plan is there. You have to go to change plan and scroll down and you will see two $40 plans: one is regular the other is 15GB.</P> Sun, 30 Oct 2022 16:30:55 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/not-seeing-the-promotional-offer-of-15GB-for-40-on-my-account/m-p/895979#M611766 Yummy 2022-10-30T16:30:55Z https://productioncommunity.publicmobile.ca/t5/Get-Support/not-seeing-the-promotional-offer-of-15GB-for-40-on-my-account/m-p/895980#M611767 <P>Try a different browser or device or use incognito mode. If on a mobile browser try desktop mode. Use the yellow arrows at the far right or under. There will be two $40 plans for 4G.</P> Sun, 30 Oct 2022 16:31:02 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/not-seeing-the-promotional-offer-of-15GB-for-40-on-my-account/m-p/895980#M611767 dust2dust 2022-10-30T16:31:02Z https://productioncommunity.publicmobile.ca/t5/Get-Support/not-seeing-the-promotional-offer-of-15GB-for-40-on-my-account/m-p/896018#M611794 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="plan.jpg"><img src="https://productioncommunity.publicmobile.ca/skins/images/D358C8D565F088542DCB58E37E230E5D/responsive_peak/images/image_not_found.png" alt="plan.jpg" /></span></P><P>&nbsp;</P><P>Try using your laptop to make the selection.</P> Sun, 30 Oct 2022 17:27:34 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/not-seeing-the-promotional-offer-of-15GB-for-40-on-my-account/m-p/896018#M611794 hairbag1 2022-10-30T17:27:34Z https://productioncommunity.publicmobile.ca/t5/Get-Support/not-seeing-the-promotional-offer-of-15GB-for-40-on-my-account/m-p/896818#M612483 <P>Use a computer (not your mobile) and you’ll be able to find the plan.&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="499BAAC5-F379-4568-898F-F06A1C09C645.jpeg" style="width: 4032px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/71390i09382B40B924F509/image-size/medium?v=v2&amp;px=400" role="button" title="499BAAC5-F379-4568-898F-F06A1C09C645.jpeg" alt="499BAAC5-F379-4568-898F-F06A1C09C645.jpeg" /></span></P><P> </P> Mon, 31 Oct 2022 21:31:12 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/not-seeing-the-promotional-offer-of-15GB-for-40-on-my-account/m-p/896818#M612483 ryjawar77 2022-10-31T21:31:12Z