topic Re: My texting and calling is not working since todays morning in Get Support

My texting and calling is not working since todays morning

joanna1970 — Sun, 30 Oct 2022 15:33:54 GMT

Nether my calling or texting future works since todays morning. I have an active plan and it is paid up to January

Re: My texting and calling is not working since todays morning

DDM69 — Sun, 30 Oct 2022 15:48:38 GMT

Reboot your phone. Give us more details on what you have tried or changed.

Re: My texting and calling is not working since todays morning

BKNS27 — Sun, 30 Oct 2022 15:53:09 GMT

@joanna1970

Check to see if there is an outage in your area on this map:

https://istheservicedowncanada.com/status/telus/map

If it doesn’t show in your area, contact a CS_Agent to look into the issue for you.

Re: My texting and calling is not working since todays morning

Meow — Sun, 30 Oct 2022 15:53:27 GMT

Did you check your account? Is it active?

If yes, try to re-seat SIM - turn phone off, remove SIM, wait few minutes, push it back. Try to blow potential dust from SIMs slot; clean SIM's contacts.

Try SIM in another phone. Maybe phone gave up...

Re: My texting and calling is not working since todays morning

joanna1970 — Sun, 30 Oct 2022 16:08:29 GMT

My son’s plan works and we share the same household

Re: My texting and calling is not working since todays morning

joanna1970 — Sun, 30 Oct 2022 16:09:30 GMT

Nothing in our area

Re: My texting and calling is not working since todays morning

joanna1970 — Sun, 30 Oct 2022 16:13:24 GMT

Hmmm , it is working now . Thank you for all your advices

Re: My texting and calling is not working since todays morning

joanna1970 — Sun, 30 Oct 2022 16:15:30 GMT

i did everything as you guys suggested . Thank you . It is working now