topic Re: SIM card not available in Get Support

SIM card not available

surijanani — Sun, 30 Oct 2022 11:56:38 GMT

The SIM card on my phone keeps saying it is not available. So at the moment I have no mobile data, can't make phone calls or send and receive text messages. I believe I need a new SIM card but where do I go?

Re: SIM card not available

HALIMACS — Sun, 30 Oct 2022 12:19:36 GMT

@surijanani

Before acquiring a new sim card, try removing the SIM card and cleaning the contacts.

SIM cleaning

Use an eraser or cotton swab to remove dirt or dust. Gently rub the eraser or cotton swab along the gold contacts on your SIM card. Continue to make light strokes until your SIM card is clean.

If a gentle cleaning does not help, you can also try the SIM card in another device to see if it works.

EDIT: Also check your self-serve account to see if the account status displays "Active". You might also want to try rebooting your device and resetting network connections and (if available) try someone else's SIM card in your device to ensure it's not an issue relating to your device.

Re: SIM card not available

Patchio — Sun, 30 Oct 2022 13:29:26 GMT

@surijanani

If your SIM card still doesn’t work after trying what @HALIMACS suggested, you can purchase a new SIM card directly from PM or Amazon at the link below:

https://www.publicmobile.ca/en/on/sim-card

If you prefer getting a SIM card in-person, they might also be available at select Telus/Koodo Corporate stores, but you will need to call ahead to check and confirm.

Re: SIM card not available

softech — Sun, 30 Oct 2022 13:30:45 GMT

@surijanani if you have another phone around, also try to put your PM sim card in another phone. This confirms if it is simply a device problem. instead of sim card