topic Re: MY account is suspended in Get Support

MY account is suspended

imadsaba — Tue, 18 Oct 2022 22:54:54 GMT

i cannot update my payment method, i get the message

Oops! Something went wrong, please try again later.

Re: MY account is suspended

hTideGnow — Tue, 18 Oct 2022 22:59:48 GMT

HI @imadsaba please try to clear cache, close the restart browser

or try Incognito mode or other browser, it should work

Re: MY account is suspended

HALIMACS — Tue, 18 Oct 2022 22:59:59 GMT

@imadsaba

Try clearing cache and cookies, open incognito tab, then try again.

Worst case, try a different browser on different device.

Re: MY account is suspended

RossN — Tue, 18 Oct 2022 23:00:16 GMT

@imadsaba hi yes it is one of the many issues with this site, to fix it clear your cache and cookies or use a different browser in secret or incognito mode, reboot your device and try to log in again

Re: MY account is suspended

nwi17 — Sat, 29 Oct 2022 22:45:50 GMT

Hi guys, I got the same error message. I'm on Mac and have tried clearing cache, used ingonito in Safari. Even changed to Chrome. None worked:( Could you please help urgently? TIA

Re: MY account is suspended

hTideGnow — Sat, 29 Oct 2022 22:52:15 GMT

Hi @nwi17 do you need ro pay urgently? If not, please wait at least an hour before trying again using Incognito mode. You could have tried too many times within an hour

still not work, then open ticket with PM CS agent at : https://publicmobile.ca/chatbot.

start by typing: Contact CS Agent

Re: MY account is suspended

nwi17 — Sun, 30 Oct 2022 03:06:48 GMT

Thanks so much @hTideGnow ! I tried again a few hours later in Chrome Incognito and it worked!!!!