topic Re: payment issue in Get Support

payment issue

yuchunwang — Sun, 30 Oct 2022 00:58:38 GMT

1. not sure why my payment your end can not charge for my 2nd month usage.

2. I even want to reset my password or register my a/c, your website never let me go it.

Please resume my plan ASAP

Re: payment issue

JK8 — Sun, 30 Oct 2022 01:02:11 GMT

Are you on autopay and your services are not working? If yes go into self service and make a manual payment for the cost of your plan. Choose other from the drop down and enter amount.

Re: payment issue

hTideGnow — Sun, 30 Oct 2022 01:02:35 GMT

HI @yuchunwang

Probably Pre-Authorized payment failed

You tried Reset Password and didn't work?

Open ticket with PM CS agent and try to get back into My Account first

To open ticket at : https://publicmobile.ca/chatbot., type Forgot Login Password and follow the steps

If unable to get through that to open ticket, message them to open ticket

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: payment issue

yuchunwang — Sun, 30 Oct 2022 01:21:10 GMT

I failed to access my a/c so tried to reset password but stil won't let me...

pls help me to 1. reset password so I may log in.

2. once log in, I can do manual payment ASAP.

since your auto payment got issue to process...

Re: payment issue

JK8 — Sun, 30 Oct 2022 01:22:45 GMT

@yuchunwang

Try clearing your browser cache and history and then go incognito to reset your password.

Re: payment issue

yuchunwang — Sun, 30 Oct 2022 01:24:34 GMT

I failed to access my a/c so tried to reset password but stil won't let me...

pls help me to 1. reset password so I may log in.

2. once log in, I can do manual payment ASAP.

since your auto payment got issue to process...

someone need help me ASAP

Re: payment issue

hTideGnow — Sun, 30 Oct 2022 01:26:36 GMT

HI @yuchunwang We are just customers like you. If you want to get back the access, open the ticket ASAP, the earlier your ticket open , the earlier it can get resolved

if you just want to get the service back first, buy a voucher form stores and load it via *611. You can buy vouchers from Shoppers Drug Mart or Shell, those vouchers can be loaded immediately

Re: payment issue

JK8 — Sun, 30 Oct 2022 01:27:16 GMT

@yuchunwang

If you cannot reset your password then contact an agent suggested by @hTideGnow above.

Re: payment issue

yuchunwang — Sun, 30 Oct 2022 01:47:01 GMT

I just did, but still failed to reset...

Re: payment issue

dabr — Sun, 30 Oct 2022 01:59:26 GMT

@yuchunwang Can you buy a voucher, as already advised, from one of the retailers?

Shoppers Drugmart, 7/11, London Drugs or Shell sell vouchers that can be added to the account by dialing 611 on your phone. There's also recharge.com who will email the voucher PIN for a fee.

Then you have more time to reset your password for account access. Did you get the password reset email? I think there's a limited time to reset after receiving the email. You can request another if you missed the first or had problems resetting the password.

Re: payment issue

popping — Sun, 30 Oct 2022 02:06:06 GMT

@yuchunwang

I just tested the reset password on my a/c using Chrome browser on my phone as my laptop is mot with me.

I selected to use SMS to received a code.

I received PM reset password code within 30 seconds. I stop without go through actually going through to change my password.

Which stage of password change you had issue?

I can help you now or you can wait until tomorrow morning to get help from CS Agent by creating a support ticket.

Re: payment issue

mercywang — Sun, 30 Oct 2022 02:37:45 GMT

I have created ticket and will see if tomorrow will solve this issue.

if not, might need your help.

thank you in advance.!