topic Re: To change Mastercard number in Get Support

To change Mastercard number

JuneGrain1944 — Sat, 29 Oct 2022 16:21:07 GMT

I have just registered into the Community. Now, I can’t find how to create, or get into my account. I need to change my Mastercard number.

Re: To change Mastercard number

hTideGnow — Sat, 29 Oct 2022 16:23:50 GMT

Hi @JuneGrain1944 the My Account login is your email address, try it. Or use Reset Password link Iink there to reser

Re: To change Mastercard number

Yummy — Sat, 29 Oct 2022 16:24:07 GMT

If you do not have PM account you cannot log in to change master card there.

To open PM account you have to have PM SIM card and proceed to activate it and at the same time to reate account.

If you do have service with PM but do not have PM account (to log in and do maintenance, etc.) you have to contact agent for assistance.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Re: To change Mastercard number

dust2dust — Sat, 29 Oct 2022 16:26:39 GMT

Did you sign up in a store before mid-July? If so then you need to contact support to set up your account. If you signed up yourself online then you would have an account.

Re: To change Mastercard number

JuneGrain1944 — Sat, 29 Oct 2022 18:16:42 GMT

This is SO very complicated. It has been SO frustrating. I have been trying and am going around in circles and can’t get anyone to help me. The link takes me to another place I can’t understand You are going to lose me as a Public Mobile customer. I wonder how many more customers you will lose.

Re: To change Mastercard number

dust2dust — Sat, 29 Oct 2022 18:19:48 GMT

Could you try to answer the questions I asked? Each one?

You can also just use the second option in the reply from Yummy. But you'll need to do some manual verifying to prove you have the rights to access the account.

Re: To change Mastercard number

hTideGnow — Sat, 29 Oct 2022 18:28:18 GMT

Hi @JuneGrain1944 if it find it too complicated, just message support for help to reset the login

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437