topic Re: promo in Get Support

promo

Krist — Sat, 29 Oct 2022 17:47:18 GMT

if i am a returning customer with an existing sim card,do i still get the 12gb for 12 months promo? thanks

Re: promo

dust2dust — Sat, 29 Oct 2022 17:48:42 GMT

Is that "existing sim card" attached to an active or suspended account? Only new activations can get the 12gb promo.

Re: promo

will13am — Sat, 29 Oct 2022 17:49:09 GMT

@Krist , all customers, new and existing can get the promo. Just login to your self serve account, use the plans and add-on tab to select the plan.

Re: promo

Krist — Sat, 29 Oct 2022 17:50:49 GMT

thank you for your quick and inforative reply!

Re: promo

dust2dust — Sat, 29 Oct 2022 17:53:19 GMT

Hold on. The only 12gb on offer is for new activations. The other deal is 15gb. That, anybody can get. You said 12gb and 12 months.

Re: promo

Krist — Sat, 29 Oct 2022 17:58:05 GMT

no it is not,i switched from public now i would like to return with that promo

Re: promo

dust2dust — Sat, 29 Oct 2022 18:15:26 GMT

Then the chosen solution is wrong. Yes you can activate a new account and get that promo. Your original wording was confusing. No, existing accounts can not get that promo. (adding - that's where the chosen solution is wrong)

But maybe you haven't seen the new plan promo of 15gb for $40. But you can't use the 12gb promo on top of that when activating as a new customer. And it can't be used after the fact as an existing customer then.