topic Re: new 15gb plan not applied. Where do i get promo code? in Get Support

new 15gb plan not applied. Where do i get promo code?

armstrong123 — Sat, 29 Oct 2022 15:23:48 GMT

I'm a current customer and wanted to take advantage of the new $40/15GB plan. I clicked change plan now, but it did not change my current plan $45/6GB.

Do I need a promo code? where do i get this?

Re: new 15gb plan not applied. Where do i get promo code?

gpixel — Sat, 29 Oct 2022 15:27:05 GMT

click the refresh button under data usage. one needs to make sure they have manually loaded $40 into their available funds before clicking change now

Re: new 15gb plan not applied. Where do i get promo code?

armstrong123 — Sat, 29 Oct 2022 15:32:19 GMT

I just noticed I needed to complete the purchase of the plan. All is good now. thanks for your help!

Re: new 15gb plan not applied. Where do i get promo code?

JL9 — Sat, 29 Oct 2022 15:33:37 GMT

Enjoy @armstrong123 , are you on the old rewards or the new rewards? If on the new tell me if you end up getting the 3x points or not.

Re: new 15gb plan not applied. Where do i get promo code?

walker1 — Sat, 29 Oct 2022 15:40:29 GMT

@JL9

3x points is for new activations only and only for 12 months, I believe.

It's been discussed a million times already. Are you hoping for a new gliche with the new points before taking the plunge already? lol

Re: new 15gb plan not applied. Where do i get promo code?

JL9 — Sat, 29 Oct 2022 15:46:51 GMT

@walker1 I am getting it either way, but the 3x points would be nice.

When the 3x option came out initially, yes it was for new activations and it made it pretty clear the conditions on it.

However, this states pretty clearly 3x points with no conditions attached no * or number to read the fine print on it, not to mention it is in the change your plan section, so common sense would tell one that you can't be a new customer/activation if you are changing your plan to another one, no?

I don't expect it to be honoured and I know PM has a history of mixed signals and not being the best at clarifying things with confusing contradictions, but to me it would be pretty easy argument to say it should be honoured.

However

Re: new 15gb plan not applied. Where do i get promo code?

gpixel — Sat, 29 Oct 2022 16:02:34 GMT

@JL9

if you scroll through the other plans they all show the same thing. unfortunately I don't think it applies to existing customers. I do believe the 3x points in the future could possibly be permanent. PM is in competition mode for some reason. they are leading the small 3